Guest Service Assistant Food & Beverage

Crest Hotels Group; Shifnal; On-site; GBP 40,000 - GBP 60,000; Full time

Job summary

A hospitality group in Shifnal is seeking a Guest Service Assistant in Food & Beverage to provide a warm welcome and exceptional service to guests. Responsibilities include assisting with food and beverage service, maintaining cleanliness and organization, and ensuring guests feel valued during their visit. Candidates should possess strong communication skills and ideally have experience in a food service environment. This hands-on role allows for personal impact on guest experiences and offers opportunities for career growth.

Benefits

50% off Food & Beverage in hotels

Meals on duty provided

Access to Hospitality Rewards

Employee Assistance Programme

Qualifications

• Must have strong communication and organisational skills.
• Evidential attention to detail is critical.
• Experience working in a Food & Beverage environment is preferred.

Responsibilities

• Assist with the setup and service of Food & Beverages.
• Maintain cleanliness and organisation in the dining areas.
• Provide outstanding customer service to hotel guests.

Skills

Strong communication and organisational skills

Attention to detail

Experience in Food & Beverage

Job description

Set on the edge of the market town of Shifnal.

The Role of Guest Service Assistant Food & Beverage

The Guest Service Assistant Food & Beverage will be responsible for providing a warm welcome for our guests as they use the Food & Beverage outlets. Guest Service Assistant Food & Beverage will ensure that they deliver a service of a high standard, work collaboratively and safely at all times whilst delivering that exceptional customer service and creating memorable experiences.

An eye for detail and for delivering memorable guest experiences for our guests make this a lovely role for someone who wants to have a real impact on our guest experience. The role is a hands-on role for someone who is flexible and enjoys the variety of restaurant, bar and events.

The Guest Service Assistant Food & Beverage will ideally be experienced in Food & Beverage and have the drive and passion to create a great experience. We will help you develop and grow your skills and knowledge to grow in your career.

The role of Guest Service Assistant Food & Beverage will report to the Assistant Manager and is ideal for someone who has strong demonstratable experience in customer service and a great attitude and willing to learn.

Job Overview

As a Guest Service Assistant in the Food & Beverage department, you will play a key role in creating an exceptional experience for our hotel guests. You will be responsible for ensuring guests feel welcomed, comfortable, and valued throughout their visit to our restaurant, bar, and other dining facilities. Your primary duties will include assisting with the setup and service of Food & Beverages, maintaining cleanliness and organisation, and providing outstanding customer service. You will work closely with other team members to maintain high standards of service and contribute to a positive and efficient atmosphere.

Experience & Qualifications

• Strong communication and organisational skills and professional manner.
• Evidential attention to detail.
• Ideally experience working in a Food & Beverage environment.
• £60 BB per night for Friends and Family rate
• Celebration of milestone employment anniversaries
• 50% off Food & Beverage in our hotels
• Meals on duty provided
• Access to Hospitality Rewards
• Offerings from retail and dining discounts
• Employee Assistance Programme and same day on-line GP appointments