Guest Service Team Leader Food & Beverage

Crest Hotels Group; Shifnal; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

A prestigious hotel group in Shifnal is seeking a Guest Service Team Leader - Food & Beverage to lead the team in delivering exceptional customer experiences across all dining outlets. The successful candidate will be responsible for supervising Food & Beverage operations, ensuring high-quality service and guest satisfaction, while also managing team dynamics effectively. Ideal for those with supervisory experience in hospitality, strong leadership skills, and a passion for excellent service.

Benefits

50% off Food & Beverage in our hotels

Meals on duty provided

Employee Assistance Programme

Celebration of milestone employment anniversaries

Qualifications

• Proven experience as a Food & Beverage Supervisor or similar role in a hotel setting.
• Strong leadership and team management skills.
• Excellent knowledge of food and beverage trends.
• Ability to deliver outstanding guest experiences and handle high-pressure environments.

Responsibilities

• Ensure all aspects of Food & Beverage operations are carried out effectively.
• Deliver high-quality service and optimize guest satisfaction.
• Upsell across all Food & Beverage outlets.

Skills

Leadership

Customer care

Communication

Time management

Job description

Park House Hotel, Shifnal

Set on the edge of the market town of Shifnal.

The Role of Guest Service Team Leader - Food & Beverage

The Guest Service Team Leader - Food & Beverage will be responsible for supporting the Food & Beverage Manager in leading the team to ensure a memorable experience from every interaction whether at breakfast, lunch, dinner or function. You will ensure that there is a warm welcome into any of the areas that our guests are in and that a memorable experience is created through genuine hospitality and interaction. Fantastic organisation and communication are key to deliver an exceptional event experience for our guests.

A key aspect of the role is to forge a great rapport with guests from initial contact and ensure the team also do this, strong working relationships with all departments to ensure great service delivery & effectively maximise revenue when there is opportunity.

The Guest Service Team Leader - Food & Beverage will ensure that they are fully aware of all business in the hotel on a day to day basis and that they and their team are prepared for the day, shift or event.

The role of Guest Service Team Leader - Food & Beverage will report to the Food & Beverage Manager, this is an opportunity for an aspiring & passionate Guest Service Assistant that is ready to take the next step in their career.

This role is ideal for someone who has strong Food & Beverage Experience and customer care skills with great communication and time management.

Job Overview

As Guest Service Team Leader – Food & Beverage you will ensure all aspects of our hotel's Food & Beverage operations are carried out effectively on a day-to-day basis. You will be responsible for delivering high-quality service, optimizing guest satisfaction, and upselling across all Food & Beverage outlets, including restaurants, bars, room service, and banquet facilities.

Experience & Qualifications

• Proven experience as a Food & Beverage Supervisor or similar role in a hotel setting.
• Strong leadership and team management skills.
• Excellent knowledge of food and beverage trends.
• Ability to deliver outstanding guest experiences and handle high-pressure environments.
• £60 BB per night for Friends and Family rate
• Celebration of milestone employment anniversaries
• 50% off Food & Beverage in our hotels
• Meals on duty provided
• Access to Hospitality Rewards
• Offerings from retail and dining discounts
• Employee Assistance Programme and same day on-line GP appointments