Senior Customer Success Partner – Accountancy SaaS

IRIS Software Group; Slough; Hybrid; GBP 50,000 - GBP 70,000; Full time

Job summary

A leading accountancy software provider in the UK seeks a Customer Success Business Partner. This role requires managing VIP customer accounts, fostering relationships, and ensuring product adoption success. The ideal candidate has over 4 years of relevant experience and strong communication skills. This company offers a hybrid working model and is recognized as a great place to work. Join a dynamic team where you can make a significant impact on customer satisfaction and retention.

Benefits

Competitive salary

Commission

Progression opportunities

Inclusive work environment

Qualifications

• 4+ years’ experience in Customer Success or Account Management.
• Ability to manage multiple strategic customers.
• Strong relationship-building capabilities.
• Excellent verbal and written communication skills.
• Resilience and adaptability in challenging situations.

Responsibilities

• Manage VIP customers with high annual spend.
• Act as primary contact for customer communications.
• Oversee the customer journey from onboarding to optimization.
• Drive product adoption and customer retention metrics.
• Identify upsell opportunities and contribute to lead generation.

Skills

Customer Success expertise

Account Management

Project Management

Strong communication skills

Relationship building

Attention to detail

Tools

Gainsight

SaaS solutions

Job description

A leading accountancy software provider in the UK seeks a Customer Success Business Partner. This role requires managing VIP customer accounts, fostering relationships, and ensuring product adoption success. The ideal candidate has over 4 years of relevant experience and strong communication skills. This company offers a hybrid working model and is recognized as a great place to work. Join a dynamic team where you can make a significant impact on customer satisfaction and retention.