Global Hospitality SaaS Support Specialist

Applied Intuition Inc.; Greater London; Hybrid; GBP 30,000 - GBP 40,000; Full time

Job summary

A technology-focused company in the UK is seeking a Customer Support Representative to assist hospitality customers with various requests. The ideal candidate should have previous customer service experience and excellent communication skills in German and English. Responsibilities include troubleshooting and resolving customer issues, maintaining documentation, and advocating for product improvements. This role offers unlimited annual leave and a range of benefits in a supportive and inclusive environment.

Benefits

Unlimited Annual Leave

£400 annually towards Health and Wellbeing

Optical cover

Equity for all employees

Qualifications

• Previous customer service experience and/or technical support.
• Strong attention to detail with an emphasis on providing an exceptional customer experience.
• Basic experience using common online, mobile and desktop platforms.

Responsibilities

• Be the first point of contact for customers needing assistance.
• Investigate, troubleshoot, test and resolve customer issues.
• Document, track and resolve interactions using customer support platforms.

Skills

Customer service experience

Excellent verbal and written communication skills in German & English

Attention to detail

Tools

iOS

Android

OSX

Windows

Job description

A technology-focused company in the UK is seeking a Customer Support Representative to assist hospitality customers with various requests. The ideal candidate should have previous customer service experience and excellent communication skills in German and English. Responsibilities include troubleshooting and resolving customer issues, maintaining documentation, and advocating for product improvements. This role offers unlimited annual leave and a range of benefits in a supportive and inclusive environment.