Customer Service & Scheduling Coordinator

Johnson Controls; Sunbury-on-Thames; On-site; GBP 40,000 - GBP 60,000; Full time

Job summary

A leading global provider of building technologies seeks a Customer Service Dispatcher based in Sunbury-on-Thames, UK. This role involves maximizing engineer productivity through effective scheduling and managing customer service interactions. Ideal candidates will have customer service experience, computer literacy, and preferably scheduling experience. This position offers a competitive salary, generous leave, career development opportunities, and comprehensive benefits.

Benefits

Competitive Salary

Generous & Flexible Leave Entitlement

Holiday Purchase Scheme

Comprehensive Benefits

Exclusive Discounts

Career Development

Qualifications

• Customer Service experience is required.
• Computer literate.
• Scheduling/planning experience is preferred.
• Industry experience is preferred.

Responsibilities

• Manage all inbound and outbound telephone activity across the UK.
• Maximise engineer productivity through effective scheduling.
• Order materials in a timely manner for customer visits.
• Support in-field activities such as job detail provision.

Job description

A leading global provider of building technologies seeks a Customer Service Dispatcher based in Sunbury-on-Thames, UK. This role involves maximizing engineer productivity through effective scheduling and managing customer service interactions. Ideal candidates will have customer service experience, computer literacy, and preferably scheduling experience. This position offers a competitive salary, generous leave, career development opportunities, and comprehensive benefits.