Dispatch & Scheduling Coordinator - Drive Field Ops

Johnson Controls; Sunbury-on-Thames; On-site; GBP 40,000 - GBP 60,000; Full time

Job summary

A leading technology company is seeking a Dispatch Coordinator in Sunbury-on-Thames, UK. You will support installation teams by planning, scheduling, and tracking customer appointments to ensure engineers are fully utilised. The role requires strong customer service skills and computer literacy, with scheduling/planning experience preferred. Additional benefits include a competitive salary, generous leave, and career development opportunities.

Benefits

Competitive Salary

Generous & Flexible Leave Entitlement

Holiday Purchase Scheme

Comprehensive Benefits

Exclusive Discounts

Career Development

Qualifications

• Experience in customer service is required.
• Being computer literate is essential.
• Scheduling or planning experience is a plus.
• Industry-specific experience preferred.

Responsibilities

• Provide support to installation teams through planning and scheduling.
• Manage inbound and outbound telephone activity across the UK.
• Maximise engineer productivity by optimising resource utilisation.
• Order materials timely for customer visits and liaise with providers.
• Support in-field activities by providing job details to engineers.

Skills

Customer Service experience

Computer literate

Job description

A leading technology company is seeking a Dispatch Coordinator in Sunbury-on-Thames, UK. You will support installation teams by planning, scheduling, and tracking customer appointments to ensure engineers are fully utilised. The role requires strong customer service skills and computer literacy, with scheduling/planning experience preferred. Additional benefits include a competitive salary, generous leave, and career development opportunities.