Customer Service Coordinator

Johnson Controls; Sunbury-on-Thames; On-site; GBP 40,000 - GBP 60,000; Full time

Job summary

A leading global provider of building technologies seeks a Customer Service Dispatcher based in Sunbury-on-Thames, UK. This role involves maximizing engineer productivity through effective scheduling and managing customer service interactions. Ideal candidates will have customer service experience, computer literacy, and preferably scheduling experience. This position offers a competitive salary, generous leave, career development opportunities, and comprehensive benefits.

Benefits

Competitive Salary

Generous & Flexible Leave Entitlement

Holiday Purchase Scheme

Comprehensive Benefits

Exclusive Discounts

Career Development

Qualifications

• Customer Service experience is required.
• Computer literate.
• Scheduling/planning experience is preferred.
• Industry experience is preferred.

Responsibilities

• Manage all inbound and outbound telephone activity across the UK.
• Maximise engineer productivity through effective scheduling.
• Order materials in a timely manner for customer visits.
• Support in-field activities such as job detail provision.

Job description

What you will do

Our Customer Service Dispatchers provide support to the branch Installation Teams to ensure full utilisation of engineers through planning, scheduling, and tracking of customer appointments. Working with the Field Line Managers to ensure any risk situations are resolved, ensuring customers appointments go ahead as planned, with the risk of no-shows kept to a minimum.

What we offer

• Competitive Salary: Reflecting your skills and experience.
• Generous & Flexible Leave Entitlement: 25 days of annual leave
• Holiday Purchase Scheme: Buy up to 10 additional days, increasing your total annual entitlement to the equivalent of up to 35 days.
• Comprehensive Benefits: Including pension plan (up to 7% employer contribution match), life assurance, employee assistance program, and referral scheme.
• Exclusive Discounts: With high street brands, cycle-to-work scheme, and discounts on Johnson Controls security products.
• Career Development: Extensive opportunities for growth and advancement.

How you will do it

• Manage all inbound and outbound telephone activity, providing cover for all areas within the UK.

• Maximise engineer productivity through optimising the utilisation of available resource, ensuring diaries are fully booked and correct hours are assigned for all work

• Maximise resource utilisation, direct and sub contractor labour where available, with a view to minimising downtime/lead times

• Ordering the material in a timely manner for customers visits, liaising with third party providers to ensure lead times are understood and agreed with the customer

• Support in-field activities which the Planner can impact, such as providing job details to engineers for work the next day, payment for up sales on the day, scheduling return visits as required.

What we look for

Required

• Customer Service experience

• Computer literate

Preferred

• Scheduling / planning experience

• Industry experience