Guest Experience Specialist

Haven; New Quay; On-site; GBP 40,000 - GBP 60,000; Part time

Job summary

A hospitality company in New Quay is seeking a Guest Experience Team Member. This role involves making guests feel welcome and valued by greeting them warmly and providing assistance throughout their stay. Responsibilities include addressing guest inquiries, collaborating with team members, and maintaining a clean and inviting environment. Passion for customer service and good communication skills are essential. Training will be provided. This position offers flexible working hours, accommodating both full-time and part-time schedules.

Qualifications

• Experience in customer service roles is beneficial but not essential.
• Passionate about working with people and ensuring guest satisfaction.
• Ability to handle challenges and guest complaints patiently.

Responsibilities

• Greet each guest warmly to create a positive first impression.
• Listen to guest queries and take actionable steps to assist them.
• Collaborate with team members for seamless service.
• Communicate guest feedback to enhance service quality.
• Maintain a clean and inviting environment for guests.

Skills

Customer focused

Active listening

Clear communication

Problem-solving

Job description

A hospitality company in New Quay is seeking a Guest Experience Team Member. This role involves making guests feel welcome and valued by greeting them warmly and providing assistance throughout their stay. Responsibilities include addressing guest inquiries, collaborating with team members, and maintaining a clean and inviting environment. Passion for customer service and good communication skills are essential. Training will be provided. This position offers flexible working hours, accommodating both full-time and part-time schedules.