Experience Team Member

Haven; New Quay; On-site; GBP 40,000 - GBP 60,000; Part time

Job summary

A hospitality company in New Quay is seeking a Guest Experience Team Member. This role involves making guests feel welcome and valued by greeting them warmly and providing assistance throughout their stay. Responsibilities include addressing guest inquiries, collaborating with team members, and maintaining a clean and inviting environment. Passion for customer service and good communication skills are essential. Training will be provided. This position offers flexible working hours, accommodating both full-time and part-time schedules.

Qualifications

• Experience in customer service roles is beneficial but not essential.
• Passionate about working with people and ensuring guest satisfaction.
• Ability to handle challenges and guest complaints patiently.

Responsibilities

• Greet each guest warmly to create a positive first impression.
• Listen to guest queries and take actionable steps to assist them.
• Collaborate with team members for seamless service.
• Communicate guest feedback to enhance service quality.
• Maintain a clean and inviting environment for guests.

Skills

Customer focused

Active listening

Clear communication

Problem-solving

Job description

Position: Guest Experience Team Member

Type: Full-Time / Part-Time / Seasonal

Pay Rates: Up to£12.21 per hour depending on age

Join our One Great Team here at Haven as a Guest Experience Team Member, where you’ll be the heart and soul of our guest and owner experience, making their stay with us feel extra special!

As a Guest Experience Team Member, you’ll be interacting with guests and owners to ensure they feel welcome, valued and have everything they need for a memorable experience. From cheerful hellos to problem-solving pros, you’ll play a key role in making every guest’s stay unforgettable.

Key Responsibilities

• Greet each guest with a friendly smile and genuine enthusiasm as they arrive at our vibrant reception area, creating an inviting atmosphere and a positive first impression.
• Listen attentively to questions or concerns, taking thoughtful action to make each interaction feel personalised and effortless.
• Collaborate with other team members to deliver smooth, seamless service that enhances every moment of the guest and owner experience.
• Actively listen to the thoughts, ideas, and feedback of our guests and owners, sharing these insights with the relevant teams to continually elevate our service.
• Create a welcoming space, ensure a clean, safe, and inviting environment where guests, owners, and visitors feel completely at home.

Requirements

• Experience in roles such as Customer Service Advisor, Reception Team Member or a similar role in guest relations or customer service is beneficial but not essential; we provide training.
• Customer focused with a passion for working with people.
• Can actively listen, communicate clearly, and maintain a professional, friendly manner.
• Ability to handle challenges or guest complaints with patience, tact, and efficiency.