Guest Experience Specialist - Part-Time & Seasonal

Haven; Cockenzie and Port Seton; On-site; GBP 40,000 - GBP 60,000; Part time

Job summary

A hospitality company in Scotland is seeking a Guest Experience Team Member to enhance guests' stays. In this part-time seasonal role, you will greet guests with warmth and enthusiasm, addressing their needs and concerns. Your ability to maintain a friendly demeanor and work collaboratively with your team will create memorable experiences. Training will be provided, making previous experience in guest relations a bonus but not mandatory. Join us to help make every stay special.

Qualifications

• Experience in customer service or similar roles is beneficial but not essential.
• Ability to handle guest complaints with patience and tact.
• Passion for working with people.

Responsibilities

• Greet guests warmly to create a positive first impression.
• Listen to guest concerns and take thoughtful action.
• Collaborate with the team to enhance guest experiences.
• Create a clean and inviting environment for visitors.

Skills

Customer focused

Active listening

Clear communication

Problem-solving

Job description

A hospitality company in Scotland is seeking a Guest Experience Team Member to enhance guests' stays. In this part-time seasonal role, you will greet guests with warmth and enthusiasm, addressing their needs and concerns. Your ability to maintain a friendly demeanor and work collaboratively with your team will create memorable experiences. Training will be provided, making previous experience in guest relations a bonus but not mandatory. Join us to help make every stay special.