Strategic Client Success Manager for Digital Agencies

Keka Inc.; United Kingdom; On-site; GBP 50,000 - GBP 70,000; Full time

Job summary

A digital marketing agency in the United Kingdom seeks a Senior Client Account Manager to oversee client accounts, ensuring retention and growth. The role involves strategic partnership with clients, collaboration with internal teams, and driving excellence in service delivery. Ideal candidates will have 4-6 years of experience in account management, strong technical knowledge, and exceptional communication skills.

Qualifications

• 4–6 years of experience in client account management within a digital agency.
• Strong understanding of web technologies and digital marketing fundamentals.
• Proven track record of retaining and growing client accounts.

Responsibilities

• Take full ownership of client accounts for retention and growth.
• Act as a strategic partner to clients.
• Lead account reviews, renewal conversations, and upsell opportunities.

Skills

Client account management

Web technologies knowledge

Communication skills

Business acumen

Tools

Basecamp

Jira

ClickUp

Trello

Job description

A digital marketing agency in the United Kingdom seeks a Senior Client Account Manager to oversee client accounts, ensuring retention and growth. The role involves strategic partnership with clients, collaboration with internal teams, and driving excellence in service delivery. Ideal candidates will have 4-6 years of experience in account management, strong technical knowledge, and exceptional communication skills.