Retail Team Leader

Sodexo France; Brighton; Hybrid; GBP 60,000 - GBP 80,000; Part time

Job summary

A world leading food service company is seeking Retail Team Leaders to join their dynamic team at Brighton & Hove Albion Football Club for the 2025/26 season. The role involves welcoming customers, managing sales, and leading a small team during busy match days and events. Ideal candidates should possess excellent communication skills and a passion for customer service, with flexible hours available. This is an exciting opportunity to grow within a renowned organization.

Benefits

£14.00 per hour

Flexible working

Shift options for match days and events

Qualifications

• Experience in hospitality sector preferred but open to beginners.
• Strong customer-focused mindset.

Responsibilities

• Welcome retail customers and manage till orders.
• Ensure customer satisfaction and deliver optimal service.
• Answer questions and make suggestions regarding food and beverages.
• Lead a small team at a public kiosk bar on matchdays.

Skills

Excellent verbal communication skills

Ability to lead a small team

Ability to drive sales and meet customer expectations

Customer service skills

Job description

Job introduction

We’re experience makers.

And food fanatics.

And we’re hiring

Our experiences are unique, and so are our people. Bring personality, your background and your desire for delighting others. In return we’ll give you all you need to thrive. Because at Sodexo Live! We’re so much more

Be part of something greater.

We currently have an opportunity for Retail Team Leaders to join our team at Brighton & Hove Albion Football Club.

This opportunity will be to join the team for the 2025/26 Football Season. With the opportunity to work at Matchdays and Non matchdays, this is a great opportunity for driven individuals to succeed in a fast and innovative catering facility. The retail general admission areas of the stadium are busy and boast a fantastic atmosphere. We require Cashiers and Pourers to work in the various kiosks within the stadium.

We are looking for outstanding customer focused individuals to join a world leading food and facilities management company, which can offer unrivalled opportunities for career progression. Ideally you will have worked within the hospitality sector previously, but we are open to those who are looking to secure their first role and those who want to learn lots of new skills.

What you'll do

• Welcoming of retail customers, ensure till orders are being taken correctly and ensure the food/beverage is served to guests in a timely manner, dealing with any complaints and liaising with retail stand manager regarding matchday operations
• Care about customer satisfaction and deliver the optimal client service experience
• Help answer questions and make suggestions regarding food and beverage choices and related items
• Leading a small team on a public kiosk bar in the matchday retail sector, organising kiosk staff roles for the shift, customer queue management and completion of paperwork.

What you'll bring

• Excellent verbal communication skills
• Able to lead a small team
• Able to drive sales and meet customer expectations
• Able to deal with customers/spectators

Why Sodexo?

• £14.00 per hour
• Flexible working
• Match Days and Non-Match Days (C&E Events) which includes evening & weekend shifts.