Network Team Ambassador

Compass Group; Newcastle upon Tyne; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

A leading service company seeks a Corporate Mobile Receptionist for diverse roles across locations in Scotland and Newcastle. Responsibilities include managing guest requests, calls, and collaborating with departments to ensure satisfaction. The ideal candidate has customer-facing experience, adaptability, and strong interpersonal skills. This full-time position offers training and a chance to be part of an innovative team dedicated to exceptional service.

Benefits

Travel and grocery discounts

Contributory pension scheme

Wellness programs

Learning and development opportunities

WOW Awards for outstanding peers

Paid day off for community support

Qualifications

• Minimum one year of customer-facing experience in fast-paced environments.
• Ability to effectively communicate and adapt style to various environments.
• Demonstrates strong interpersonal skills and a positive attitude under pressure.

Responsibilities

• Fulfilling multiple roles across the Rapport portfolio.
• Addressing guest requests promptly and courteously.
• Professionally managing all incoming and outgoing calls.

Skills

Customer service

Interpersonal skills

Adaptability

Communication

Job description

• Role: Corporate Mobile Receptionist
• Location: Scotland and Newcastle
• Contract type: Full-time, Permanent
• Hours: 40 per week (Monday-Friday, with a shift rota between 7 AM and 9 PM; flexibility required based on business needs). Opportunities for overtime and weekend work available upon request and based on business availability

We seek a dynamic and adaptable individual who loves customer service and thrives in a team environment. Our Network Team plays a crucial role in supporting over 100 locations, stepping in during operational absences, such as vacations and training sessions.

This position is perfect for receptionists who seek diversity and excitement in their work. You will gain exposure to various operations and teams, and we will provide comprehensive training on systems and procedures before assigning you to a site.

While the role can be challenging, you will be part of an inclusive, innovative business that values teamwork.

Main responsibilities

• Fulfilling multiple roles across the Rapport portfolio (e.g., receptionist, concierge, lobby host, helpdesk)
• Addressing guest requests promptly and courteously, ensuring all needs are met efficiently
• Professionally managing all incoming and outgoing calls
• Collaborating with other departments and service providers to create a unified approach to guest satisfaction
• Remaining flexible and adaptable in response to changing duties and potential shift or location adjustments

The ideal candidate will

• Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
• Be willing to travel
• Have at least one year of customer-facing experience in a fast-paced environment, such as five-star hotels, corporate settings, or luxury establishments
• Demonstrate passion for exceptional customer service and build rapport with diverse stakeholders
• Communicate effectively and adapt their working style to various environments
• Exhibit strong interpersonal skills and a positive, proactive attitude under pressure

What will you get?

• Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
• Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
• Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
• Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
• Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
• Give Back to Community: Take one paid day off annually to support a cause you’re passionate about!

About us

Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.

We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.

Find out more about us and our values atwww.rapportservice.com.

Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.