Event Manager

Compass Group; Greater London; On-site; GBP 35,000 - GBP 45,000; Full time

Job summary

A leading catering and hospitality company in the UK seeks an Event Manager responsible for planning and executing corporate events. The ideal candidate will have outstanding customer service skills, experience with reservations software, and a background in event planning or hospitality. This full-time, permanent position offers a collaborative work environment along with various benefits including travel discounts and wellness programs.

Benefits

Exclusive travel and grocery discounts

Contributory pension scheme

Wellness programs and Employee Assistance Programs

Learning and development opportunities

WOW Awards for exceptional contributions

One paid day off for community service

Qualifications

• Managerial experience - managing events team coordinator.
• Ability to deal with enquiries efficiently for guest satisfaction.
• Experience in catering or other food service-related roles.

Responsibilities

• Plan and execute corporate events ensuring exceptional client experience.
• Coordinate and manage the use of meeting rooms.
• Assist in the production of all key events from planning to delivery.

Skills

Outstanding customer service skills

Superior verbal and written communication skills

Highly proficient with Microsoft Office

Experience in technical/audiovisual environment

Ability to work independently and prioritize effectively

Ability to adapt quickly to change

Education

Communications, Event Planning or Hospitality background

Tools

Reservation software platforms

Job description

Overview

Working as an Event Manager, you will be responsible for planning and executing all corporate events, ensuring exceptional experience for our clients. The position requires excellent organizational skills, a knack for multitasking, and a passion for delivering outstanding client experience.

You will be part of an EMEA wide team of 24 and growing. The team works very collaboratively even though we are widespread and are looking forward to having you join our team.

Type of contract: Full-time, permanent

Hours: 40 per week (Monday-Friday, 8 AM - 5 PM with flexibility as per business needs)

What will you get?

• Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards! PLUS, in house diets (breakfast, lunch and free coffee) are included!
• Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
• Health Matters: Access wellness programs, an Employee Assistance Program, and digital counsellor services for wellbeing support.
• Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
• Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
• Give Back to Community: Take one paid day off annually to support a cause you’re passionate about!

Main responsibilities

The Events Manager is primarily responsible for booking, coordinating, and managing the use of the Meeting Rooms. This position also requires the administration of sales, audit performance and profitability objectives.

• You will be the first point of contact for our Hosts, Bookers and Guests providing a warm and informative welcome and introducing them to the area and its facilities.
• You will be extremely customer focused and be able to deal with enquiries and queries in a pro-active and efficient manner always ensuring guest satisfaction
• Assist with the coordination and production of all key events
• Coordinate the planning and delivery of all aspects for all events, taking complete ownership for each event from the initial enquiry, availability, and diary management through to the delivery and follow up of all bookings
• Work in partnership with all other service providers to develop and deliver events successfully
• Day to day event management for all event activity

The ideal candidate will

• Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together.
• Outstanding customer service skills
• Superior verbal and written communication skills
• Highly proficient with Microsoft Office product suite (i.e. Excel, Word, PowerPoint, Outlook)
• Experience working in technical/audiovisual environment.
• Ability to work independently, prioritize effectively and make decisions when faced with ambiguity.
• Ability to adapt quickly to change and maintain a flexible approach when providing customer support.
• Work experience with reservation software platforms
• Managerial experience - Managing events team coordinator
• Catering or other food service-related experience
• Communications, Event Planning or Hospitality background

About us

Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.

We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.

Find out more about us and our values at www.rapportservice.com.

Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.