Workplace and Facilities Coordinator

Compass Group; Greater London; On-site; GBP 30,000 - GBP 40,000; Full time

Job summary

A leading facilities management company in Greater London is seeking a Workplace and Facilities Coordinator to enhance service delivery. This role involves managing helpdesk tickets, coordinating meeting rooms, and providing excellent service to all users. Ideal candidates will have experience with Computer-Aided Facility Management (CAFM) systems, strong attention to detail, and a proactive approach. The position offers a full-time contract with benefits including discounts, pension schemes, and professional development opportunities.

Benefits

Travel and grocery discounts

Life assurance

Cash rewards

Free lunch

Free gym access

Contributory pension scheme

Wellness programs

Employee Assistance Program

Learning and development opportunities

Paid day off for community service

Qualifications

• Experience implementing and using Computer-Aided Facility Management (CAFM) systems is essential.
• Strong attention to detail and organizational skills are expected.
• Proficiency with Excel and ability to handle data reports.

Responsibilities

• Manage helpdesk tickets, ensuring timely action and resolution.
• Coordinate meeting room bookings and arrange catering as required.
• Assist in creating weekly reports on helpdesk activity.

Skills

Experience with CAFM systems

Problem-solving skills

Attention to detail

Team player

Proficiency in Excel

Job description

We are looking for a Workplace and Facilities Coordinator to join our team of 4 Rapport Ambassadors. Our client is a globally recognised charitable foundation dedicated to advancing science and research. You will be based at the service desk and working alongside the client to ensure a seamless experience for all building users.

This role is all about efficiency, highly professional and excellent service. If you thrive in a structured environment, enjoy problem-solving, and have experience using Computer-Aided Facility Management (CAFM) systems, this could be the perfect role for you!

Type of contract: Full-time, Permanent

Hours: 40 per week (Monday-Friday; shift rota basis between 8 AM and 6 PM)

What will you get?

• Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards! PLUS, free lunch and a free gym on site!
• Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
• Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
• Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
• Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
• Give Back to Community: Take one paid day off annually to support a cause you’re passionate about!

Main responsibilities

• Manage helpdesk tickets, ensuring they are maintained accurately, actioned and resolved promptly.
• Follow‑up on outstanding requests to ensure completion.
• Coordinate meeting room bookings and arrange catering as needed.
• Assist in creating weekly reports on helpdesk activity.
• Support the reception team with refresher training for holiday cover.
• Work closely with internal teams to improve processes and enhance service delivery.
• Provide a warm, professional, and proactive service to all building users.

The ideal candidate will

• Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall, and Stronger Together.
• Have experience with CAFM systems and be confident in using them.
• Bring a can‑do attitude, always looking for solutions.
• Have great attention to detail, ensuring nothing gets missed.
• Be confident using Excel and handling data reports.
• Thrive in a fast‑paced environment, staying calm under pressure.
• Be a team player, supporting colleagues and creating a positive workplace.

About us

Rapport Guest Services is a multi‑award‑winning company, delivering front‑and‑back‑of‑house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people‑first culture with exceptional service standards.

We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.

Find out more about us and our values at www.rapportservice.com.