Customer Service Executive

Northampton Business Directory; United Kingdom; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A customer service-oriented company located in Northampton seeks a Customer Service Executive for a 12-month contract. The successful candidate will be responsible for handling customer enquiries, processing orders, and maintaining accurate records. Key qualifications include GCSE English and Maths, with a positive attitude and strong communication skills. This role offers a competitive salary, a bonus, and hybrid working, along with additional perks like finishing early on Fridays and free on-site parking.

Benefits

Competitive salary + bonus

Finish at 1pm every Friday

Free on-site parking

Hybrid working

Qualifications

• Previous experience in customer service or internal support roles is helpful but not essential.
• Strong communication and organizational skills required.
• Proactive approach to building relationships and solving problems.

Responsibilities

• Responding to customer enquiries with professionalism.
• Processing and progressing orders to meet deadlines.
• Liaising with internal teams to provide updates.
• Maintaining accurate records and systems.
• Supporting customers with complaints and returns.

Skills

Communication skills

Organizational skills

Problem-solving

Education

GCSE English and Maths (Grade C or above)

Job description

Do you thrive on helping others and enjoy solving problems? Are you organised, friendly, and motivated by delivering excellent service every day? If so, we’d love to hear from you.

About the Role

We’re looking for a Customer Service Executive to join our team on a 12-month contract. In this role, you’ll be at the heart of our customer support, ensuring enquiries are handled quickly and efficiently. You’ll process orders, manage records, and work closely with colleagues across departments to keep everything running smoothly.

Key Responsibilities

• Responding to customer enquiries with professionalism and care
• Processing and progressing orders to meet deadlines
• Liaising with internal teams and global contacts to provide updates
• Maintaining accurate records and systems
• Supporting customers with complaints and returns, ensuring fair resolutions
• Promoting and maintaining online eShop functions

What We’re Looking For

• Previous experience in customer service or internal support roles is helpful but not essential
• Strong communication and organisational skills
• Ability to work independently as well as part of a team
• A proactive approach to building relationships and solving problems
• Positive attitude and willingness to learn — full training will be provided

Qualifications

• GCSE English and Maths (Grade C or above, or equivalent)
• A relevant qualification in Customer Service or a related subject is desirable but not essential

Benefits

• Competitive salary + bonus
• Finish at 1pm every Friday
• Free on-site parking
• Hybrid working