Customer Service Advisor

Scania Australia Pty Ltd; Dumfries; On-site; GBP 40,000 - GBP 60,000; Full time

Job summary

A leading automotive company in Dumfries is seeking a motivated Customer Service Advisor. You'll be responsible for customer interactions, managing administrative duties, and coordinating service schedules while ensuring a first-class experience. This role offers extensive in-house training, a competitive salary starting from £26,700, and a comprehensive benefits package, including pension schemes and discounts on major retailers. If you're passionate about customer service and looking for career progression, apply today!

Benefits

In-house training for career progression

28 days holiday plus public holidays

Competitive employer pension

Retail discounts

Life insurance at 4x basic salary

Eligibility for annual success payment

Qualifications

• Motivated individual with a passion for delivering first-class service.
• Comfortable working individually and using initiative.
• Ability to manage administrative tasks and coordinate work.

Responsibilities

• Meet and greet all customers professionally.
• Manage day to day administrative tasks efficiently.
• Plan and coordinate work, creating job cards.
• Keep customers updated with timely information.

Skills

Customer relationship building

Administrative management

Communication skills

Organization skills

Job description

Overview

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Working Hours: Monday - Friday - Week 1: 07:30 - 16:00, Week 2: 09:30 - 18:00. Every other saturday morning (4 hrs). 42 Hour week on average.

Salary from £26,700, plus an excellent benefits package, including:

• In-house training provided to support career progression
• 28 days holiday + public holidays which increases with service
• Competitive employer pension
• Discounts on major retail outlets, including groceries
• 4x basic salary life insurance
• Eligibility to receive an annual ‘Company Success Payment’

We have an exciting opportunity for a motivated individual to join our team at Dumfries. As a Customer Service Advisor, you will be at the forefront of customer interaction, and your responsibilities will include building relationships with new and existing customers, coordinating routine servicing, repairs and maintenance, handling queries and raising invoices for work carried out, whilst always keeping our customers up to date. You will have a real passion for delivering a first-class service and an organised approach to your work.

Key Responsibilities

• Meet and greet all customers on arrival in a professional and friendly manner.
• Manage day to day administrative tasks confidently and efficiently.
• Use initiative and be comfortable working as an individual.
• Plan, schedule, and coordinate work.
• Create and process job cards, checking for existing work in progress.
• Check account detail, available credit and obtain relevant authorisation.
• Provide timely updates to our customers.
• Agree timescales for unscheduled work and follow through to completion.

If you are interested in this exciting opportunity, please apply today.

Interview Date : Predicted date WC: 16/02/2026

Next steps

• 1. If you like the sound of this position, please apply today.
• 2. A member of the Scania Recruitment team will contact you to discuss your application.
• 3. If you are successful at that stage, you will be invited to have a conversation with the hiring manager.

We understand that every candidate is unique, and we strive to accommodate your needs. If you require any adjustments during the application process, please reach out to our Recruitment Team, we’ll be happy to discuss these with you.

Working forScaniais not just about the job. It’s about you too, and this is where the company goes the extra mile and provides an industry leading employment package. We offer an excellent benefits package which includes a pension scheme, complementary life insurance, financial incentive schemes and discounts on major retail outlets including groceries.

AtScaniawe invest considerably in colleague development, and you can expect to receive comprehensive training and career progression not only in the UK but throughout our Global organisation.

We have a strong and supportive culture, where each individual is seen, respected and has the potential to contribute.We trust each other to act and make decisions, and we believe in a more flexible future workplace based on individual needs. For us, diversity and inclusionisa a strategic necessity. By having colleagues with the widest possible range of skills, knowledge, backgrounds, and experiences,weensurewe havethe right peopleand together with an inclusive corporate culture,thisdrivesour business forward.Wewant our colleagues to feel proud and happy to work for us, no matter where theyare fromor whothey are, and we strive to achieve an inclusive and family-friendly environment for everyone.

Scaniais dedicated to delivering exceptional products and services to our customers and the successful candidate will reflect our core values;CUSTOMER FIRST,RESPECT, ELIMINATION OF WASTE, RESPONSIBILITY and TEAM SPIRIT in all we do.