Customer Service Advisor

Scania Australia Pty Ltd; Lincoln; On-site; GBP 40,000 - GBP 60,000; Full time

Job summary

A leading global transportation company based in Lincoln seeks a motivated Customer Service Advisor. The role focuses on customer interaction, handling inquiries, and coordinating servicing and maintenance tasks. Successful candidates will exhibit a passion for delivering exceptional service and possess strong organizational skills. This position offers a competitive salary starting from £26,500 and a robust benefits package that includes in-house training, pension scheme, and retail discounts.

Benefits

In-house training

25 days holiday

Competitive employer pension

Discounts on major retail outlets

4x basic salary life insurance

Annual 'Company Success Payment'

Qualifications

• Strong communication skills for customer interactions.
• Ability to manage administrative tasks efficiently.
• Capable of planning and scheduling work effectively.

Responsibilities

• Meet and greet customers in a professional manner.
• Manage day-to-day administrative tasks efficiently.
• Plan, schedule, and coordinate work effectively.
• Provide timely updates to customers regarding their service.

Skills

Customer relationship management

Administrative skills

Organizational skills

Job description

Working Hours

Rotating Shift Pattern Monday – Friday 07:00 – 15.30 | 09:30 – 18:00, with alternate Saturday 08:00 – 13:00

Salary

From £26,500, plus an excellent benefits package, including:

• In-house training provided to support career progression
• 25 days holiday + public holidays which increases with service
• Competitive employer pension
• Discounts on major retail outlets, including groceries
• 4x basic salary life insurance
• Eligibility to receive an annual ‘Company Success Payment’

Role Overview

We have an exciting opportunity for a motivated individual to join our team at Lincoln. As a Customer Service Advisor, you will be at the forefront of customer interaction, and your responsibilities will include building relationships with new and existing customers, coordinating routine servicing, repairs and maintenance, handling queries and raising invoices for work carried out, whilst always keeping our customers up to date. You will have a real passion for delivering a first-class service and an organised approach to your work.

Key Responsibilities

• Meet and greet all customers on arrival in a professional and friendly manner.
• Manage day to day administrative tasks confidently and efficiently.
• Use initiative and be comfortable working as an individual.
• Plan, schedule, and coordinate work.
• Create and process job cards, checking for existing work in progress.
• Check account detail, available credit and obtain relevant authorisation.
• Provide timely updates to our customers.
• Agree timescales for unscheduled work and follow through to completion.

Interview Date

Predicted interview date: WC 09/02/2026

Next Steps

1. If you like the sound of this position, please apply today.
2. A member of the Scania Recruitment team will contact you to discuss your application.
3. If you are successful at that stage, you will be invited to have a conversation with the hiring manager.

If you are interested in this exciting opportunity, please apply today.

We understand that every candidate is unique, and we strive to accommodate your needs. If you require any adjustments during the application process, please reach out to our Recruitment Team, we’ll be happy to discuss these with you.

Working for Scania is not just about the job. It’s about you too, and this is where the company goes the extra mile and provides an industry leading employment package. We offer an excellent benefits package which includes a pension scheme, complementary life insurance, financial incentive schemes and discounts on major retail outlets including groceries.

At Scania we invest considerably in colleague development, and you can expect to receive comprehensive training and career progression not only in the UK but throughout our Global organisation.

We have a strong and supportive culture, where each individual is seen, respected and has the potential to contribute. We trust each other to act and make decisions, and we believe in a more flexible future workplace based on individual needs. For us, diversity and inclusion is a strategic necessity. By having colleagues with the widest possible range of skills, knowledge, backgrounds, and experiences, we ensure we have the right people and together with an inclusive corporate culture, this drives our business forward.

Scania is dedicated to delivering exceptional products and services to our customers and the successful candidate will reflect our core values: CUSTOMER FIRST, RESPECT, ELIMINATION OF WASTE, RESPONSIBILITY and TEAM SPIRIT in all we do.