Customer Experience Assistant

Luminate Education Group; Leeds; On-site; GBP 25,000; Full time

Job summary

An educational establishment in Leeds is seeking a Customer Experience Assistant to join its team at the Park Lane Campus. This role involves providing guidance to students on their course and career paths in a vibrant environment. Ideal candidates will have relevant experience in customer service, strong communication skills, and good IT knowledge. The position offers a salary of £24,308 per annum along with excellent benefits, including pension schemes and CPD opportunities.

Benefits

Annual leave of up to 44 days plus bank holidays

Pension schemes with employer contributions

Employee wellbeing initiatives

Flexible working opportunities

Qualifications

• Relevant customer service qualifications are required.
• Experience in a customer-focused role is necessary.
• Knowledge of data protection and confidentiality is essential.

Responsibilities

• Provide guidance to help students with course and career choices.
• Handle various enquiries in a dynamic team environment.
• Support students on their educational journey.

Skills

Customer Service qualification/training/experience

Good IT skills

Good communication skills

Attention to detail and accuracy

Problem Solving skills

Literacy and Numeracy at Level 2 or above

Tools

Microsoft Office

Google applications

Job description

# Customer Experience Assistant## About the RoleWe are seeking a **Customer Experience Assistant**to join a dynamic team that handles a wide range of enquiries, no two days are the same. You will provide guidance and information to help students find the right course and career path.We are a friendly, passionate team dedicated to delivering an outstanding customer experience to our diverse community of students, visitors, and stakeholders.We take pride in supporting students on their journey and love seeing them start their day with a smile, enjoying their learning experience.Based at our Park Lane Campus, which has great transport links. We’re part of the 50+ strong Customer Experience and Student Recruitment team within Luminate Education Group. Our teams are located across various Leeds campuses.**We encourage you to apply as soon as possible, as we may close the vacancy early if we receive a high volume of interest.**If you’ve applied for this role within the last three months, there’s no need to reapply, we truly appreciate your continued interest.* Relevant Customer Service qualification/training/experience.* Experience of working in a customer focused role/environment.* Good IT skills and knowledge of Microsoft Office/Google applications.* Knowledge of data protection and confidentiality requirements.* Good communication skills.* Good attention to detail and accuracy.* Problem Solving skills.* Literacy and Numeracy at Level 2 or above.### BenefitsThe group offers a range of excellent benefits, including: **Annual leave:** Curriculum and Management: 44 days plus bank holidays Curriculum support and business support: 39 days plus bank holidays **Pension schemes with generous employer contributions:** Teachers’ Pension Scheme Local Government Pension Scheme People’s Pension Scheme **CPD opportunities:** Annual staff conference plus 2 additional staff development days. Qualifications including PGCE, Apprenticeships, Leadership and Management courses. **Employee wellbeing initiatives:** Family Friendly Policies, discounted onsite spa (Printworks) and gym (Park Lane). **Travel and commuting:**Discounted travel available through Metro card, Northern Rail, First Bus, Arriva Bus and Cycle to work schemes. **Flexible and hybrid working opportunities:**Please speak to the recruiting manager regarding flexible opportunities as these differ between roles.Luminate Education Group is a collective of education providers based in Yorkshire with one clear purpose: to make a positive difference to people’s lives through genuinely transformative education and training.We offer a wide range of job vacancies across our business support functions - Finance, Human Resources, ITSS, Marketing, Communications, Executive Support, Estates and Food Services. Our large size and diverse range of member organisations means there are always exciting opportunities to progress.As an education provider, we are committed to lifelong learning and investing in our workforce, and you’ll have access to a broad variety of training and professional development designed to help you continually develop and grow.Luminate Education Group consists of; Harrogate College, Keighley College, Leeds City College, Leeds Sixth Form College, Pudsey Sixth Form College, Leeds Conservatoire and University Centre Leeds.**SAFEGUARDING**At Luminate Education Group we are committed to the safeguarding and welfare of all our students. We expect all our staff and volunteers to share this commitment. All successful applicants will be required to complete mandatory pre-employment checks which include an enhanced DBS check, online checks and must have two satisfactory references. Please be aware that it is a criminal offence to apply for this post if you are barred from engaging in regulated activity in connection to children.**EQUALITY, DIVERSITY AND INCLUSION**Our commitment to Equality, Diversity and Inclusion (EDI) in recruitment is key to our Group’s values. We are dedicated to fostering a workplace that embraces equality, diversity and inclusion in all its forms, where every candidate is treated with fairness, respect, and equity.Our recruitment processes are designed to ensure equal opportunities, remove bias, and promote a diverse talent pool. To find out more about what our commitment to EDI means to us please Click here to learn more about our EDI objectives.**RECRUITMENT AGENCIES**We do not accept unsolicited CV’s and applications from agencies and will not be liable for any fee in connection with a candidate that has been submitted speculatively through any agency that has not been expressly instructed for a particular vacancy as part of our Preferred Supplier List.### Customer Experience Assistant* **Salary** £24,308 per annum* **Frequency** Annual* **Job Reference** LUM33232/2449* **Contract Type** LEG - Permanent - Full Time* **Closing Date** 22 February, 2026* **Job Category** Customer Service* **Campus** Park Lane Campus* **Location** Leeds, United Kingdom* **Posted on** 4 February, 2026