Customer Care & Order Fulfillment Specialist

Fitshop Group.; Glasgow; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading fitness retail company based in Glasgow is seeking a Customer Care Representative. In this role, you will support e-commerce and retail customers by processing orders, ensuring accuracy, and maintaining communication regarding their status. You will benefit from full training and a 37.5 hour contract, along with paid holiday and life insurance. Candidates should have over a year of relevant experience and strong communication skills to excel in this customer-centric position.

Benefits

Full training

30 days paid holiday

Life Insurance

Free parking

Qualifications

• 1+ years in order processing or administration role.
• Strong listening skills required.
• Comfortable using email and online telephone systems.

Responsibilities

• Process orders from online, retail, and direct sales.
• Ensure order information accuracy before processing.
• Maintain clear communication with customers about order status.

Skills

Outstanding communication skills

Attention to detail

Problem-solving skills

Collaboration

Verbal communication

Tools

Office packages

PC-based back office systems

Job description

A leading fitness retail company based in Glasgow is seeking a Customer Care Representative. In this role, you will support e-commerce and retail customers by processing orders, ensuring accuracy, and maintaining communication regarding their status. You will benefit from full training and a 37.5 hour contract, along with paid holiday and life insurance. Candidates should have over a year of relevant experience and strong communication skills to excel in this customer-centric position.