Concierge

Hilton Worldwide, Inc.; Woking; On-site; GBP 40,000 - GBP 60,000; Full time

Job summary

A leading hotel chain in Woking is seeking a Guest Services Representative to serve as a key point of contact for guests. This role involves responding to inquiries, processing guest requests, and ensuring a safe and welcoming environment. Ideal candidates will possess a positive attitude and strong communication skills and be committed to providing exceptional customer service. The position requires flexibility for various shifts, contributing to a vibrant hotel atmosphere that prioritizes guest satisfaction.

Benefits

Hourly rate of £12.27

Uniform provided and laundered

Free meals when on duty

Career growth opportunities

Personal development programs

Team Member travel program

High street discounts

28 days holiday including bank holidays

Qualifications

• Positive attitude and good communication skills.
• Commitment to delivering a high level of customer service.
• Flexibility to respond to a variety of different work situations.

Responsibilities

• Serve as a key point of contact for Guests and respond to Guest inquiries.
• Provide information, advice, and booking services for Guests.
• Ensure orderliness and safety around lobby and front door areas.

Skills

Positive attitude

Good communication skills

Flexibility

Customer service commitment

Knowledge of local area

Job description

Overview

Welcome to a world of opportunities at the UK's #1 Great Place to Work 2025 as voted by our team members. Get ready to be part of something extraordinary at the Hilton Woking, taking a leading role in Woking's Victoria Square redevelopment. Join us as we foster a unique team culture, become an integral part of the community, and embrace sustainable practices in everything we do. Our hotel showcases 189 guest rooms, including 12 exclusive suites. Guests will immerse themselves in the warm ambience of our lobby bar, GLOW, enjoy culinary delights at the all-dining restaurant, OXBO, and take in views at the Sky Bar, LOFT. Our success relies on hosting Meetings & Events for up to 500 guests, so we are committed to delivering the ultimate guest experience across all areas of the business.

Please note this role will work on a rota basis from Monday to Sunday with a mix of early and late shifts. We require candidates to be flexible to work across the week.

A WORLD OF REWARDS

• Hourly rate of £12.27
• Uniform provided and laundered
• Free and healthy meals when on duty
• Grow your Career
• Personal Development programmes designed to support you at every step of your career
• A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing ( https://cr.hilton.com )
• Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
• Team Member Referral Program
• High street discounts with Perks at Work
• Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
• Discounted dental and health cover
• Modern and inclusive Team Member’s areas
• Travel – We encourage sustainable commuting options to reduce your carbon footprint. The hotel does not own a car park; a permit can be purchased for a yearly annual fee or daily payment directly to the car park.

A Concierge serves as a key point of contact for Guests and VIP Guests throughout their stay at the hotel, providing information about the hotel and the local vicinity.

What will I be doing?

• Serve as a key point of contact for Guests and efficiently respond to Guest enquiries
• Provide information, advice and booking services for a wide variety of Guest enquiries, including city tours, theatre tickets, restaurants, doctors, flight bookings, among others
• Process and deliver messages for Guests
• Deliver and safely store Guest luggage
• Stay current with all hotel services as well as daily VIP requests and special events
• Ensure orderliness and safety guidelines around the lobby and front door areas
• Provide support to Management as required, in cases of emergency
• Project a professional manner with an emphasis on hospitality and Guest service
• Maintain a clean, healthy, and safe working area
• Act in accordance with policies and procedures when working with front of house equipment and property management systems

What are we looking for?

• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service
• Flexibility to respond to a variety of different work situations
• Ability to work on your own and as part of a team
• Knowledge of the local area

Job

Guest Services, Operations, and Front Office

EVERY JOB MAKES THE STAY. At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay.