Concierge - voco Southampton Front Office

Valor Hospitality Partners, LLC; Southampton; On-site; GBP 26,000; Full time

Job summary

A leading hospitality company in Southampton is seeking an experienced Concierge to enhance guest experiences by providing assistance upon arrival and throughout their stay. The ideal candidate must have strong communication skills, local area knowledge, and attention to detail. You’ll be responsible for managing a variety of guest requests while working closely with different departments. Flexibility is key as shifts will vary, especially during busy evenings and weekends. Competitive salary and numerous perks are offered.

Benefits

Exclusive discounts for team members

Free meals while on duty

50% discount in restaurants

Healthcare cash plan options

Qualifications

• Must be a confident people person who can make genuine connections with guests.
• Expert knowledge of local attractions and hidden gems.
• Ability to handle a range of guest requests and concerns.

Responsibilities

• Assist guests on arrival and throughout their stay.
• Work closely with all departments to enhance guest experiences.
• Be available for flexible shifts, especially during evenings and weekends.

Skills

Strong communication skills

Attention to detail

Local area knowledge

Job description

Concierge, £25,396.80 per annum (£12.21 per hour), 40 hours per week (5 days)

You will be the welcoming face of the Hotel. Being present in our Reception area to assist our guests on arrival and throughout their stay.

We are looking for authentic people who can make genuine connections with guests.

As Concierge you will be deal with a range of guest requests. You will be confident communicating as the local area knowledge expert. You will know not only the popular attractions but also the hidden gems.

Working closely and communicating with all Departments to put the guest at ease during their stay.

You will need to have great attention to detail, be a confident people person with strong communication skills in order to succeed in this role.

We are open 7 days a week 365 days a year and need people to work a range of shifts and days - this means great flexibility if required. We are busier generally during evenings and weekends but shift patterns and contracted hours can all be discussed at interview.

If you are looking for career training we offer nationally recognized apprenticeships which sit alongside our detailed brand training – you can view the most popular courses on our careers pages.

In addition to competitive rates of pay, we also offer:

Exclusive discounts for you, your friends and family

• Valor team member rates at our UK hotels, with rooms from just £30 Bed andBreakfast.

• Discounted stays for friends and family.

• 50% discount when dining in our Restaurants and Bars.

• Free meals while on duty, keeping you well-fuelled.

• Access to high-street discounts on a range of shops, experiences and more.

• Up to 40% savings on a wide range of bikes, with our Cycle To Work Scheme.

• Generous refer-a-friend bonuses, starting at £250.

Caring for your health and wellbeing, both in and outside of work

• A calendar of wellness activities – from healthy lunches to wellbeing walks and pay day treats, not forgetting our annual #HealthyHabits campaign.

• Access to our Employee Assistance Programme, providing free confidential advice, 24/7, for you and your family, supporting physical, mental and financial wellbeing.

• Healthcare Cash Plan options, from just £5 per month.

Supporting your hospitality career growth

• Fully funded apprenticeship programmes.

• Internal development programmes, designed to support you as you grow within your role.

• Monthly and annual team member service awards, making sure your achievements are recognised and celebrated.

Fancy joining our team?

We are an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

Across the UK, we currently operate 37 hotels across leading brands such as Crowne Plaza, Holiday Inn, voco, DoubleTree by Hilton, Hilton Garden Inn, Hotel Indigo, AC by Marriott and Courtyard by Marriott. We continue to have ambitious development and growth plans for 2025 and beyond.