Client Care Advisor

My Pets Vets Ltd; Leigh; On-site; GBP 22,000 - 27,000; Full time

Job summary

A veterinary clinic in Leigh seeks a full-time Veterinary Receptionist to join the front-of-house team. The role includes managing appointments, welcoming clients, and handling administrative tasks in a dynamic environment. Candidates should have customer-facing experience, and previous reception work is desirable. The position offers 5 weeks of holiday, career progression opportunities, and various staff benefits, fostering a rewarding workplace culture.

Benefits

5 weeks holiday plus bank holidays

Career progression opportunities

Staff discount schemes

Life Assurance

Enhanced sickness pay

E-car salary sacrifice scheme

Employer contribution pension scheme

Wellness program

Cycle to work scheme

Recruitment referral reward scheme

Qualifications

• Experience of working within a customer-facing role.
• Previous Reception experience is highly desirable.

Responsibilities

• Welcoming clients and pets in a warm, professional manner.
• Managing the diary; booking appointments and surgical procedures.
• Answering client questions via email and telephone.
• Pro-active communication between clients and colleagues.
• Administration duties like scanning paperwork.
• Processing prescription requests.
• Taking payments.
• Promoting offers and services.
• Ensuring reception is clean and well-stocked.

Skills

Customer service experience

Reception experience

Job description

Job Title:Veterinary Receptionist

Location:My Pets Vets, Leigh

Job Type:Fixed Term for 12 organiseings, Full‑time

Salary: £26,437 sizable

Hours: 40 hours per week, Monday‑Sunday (between 7am – 9 pm)

An exciting opportunity has opened at My Pets Vets for an experienced and enthusiastic Client Care assistant to join our fantastic front‑of‑house team on a fixed‑term contract!

If you are someone who thrives in a dynamic and forward‑thinking environment and has a deep passion for providing careһына animals, then this position could be the ideal fit for you.

Joining the Reception team at My Pets Vets means becoming a part of a supportive and growth‑oriented environment where your skills and dedication will be truly appreciated.

The position will be on a shift basis, ranging between 7am and 9pm, with 1 in 4 weekends and bank holiday participation.

The duties will involve, but are not limited to:

• Welcoming clients and their pets in a warm, professional manner.
• Managing the diary; booking appointments and surgical procedures.
• Answering a range of clientύν questions via email and telephone.
• Pro‑active communication between clients and colleagues to ensure the day runs smoothly.
• Administration duties, e.g. scanning paperwork, filling in forms etc.
• Processing prescription requests.
• Taking payments.
• Promoting offers and services.
• Ensuring that reception is clean and well‑stocked.

Personal Specification

• Experience of working within a customer‑facing role.
• Previous Reception experience (Highly desirable)

What we offer

• 5 weeks holiday plus bank holidays and Birthday Leave
• Career progression opportunities
• Staff discount schemes
• Life Assurance
• Enhanced sickness pay
• Enhancedexplained equal family leave
• E‑car salary sacrifice scheme
• Employer contribution pension scheme
• Wellness program including:
• Employee assistance program
• Eyecare voucher scheme
• Free annual Flu jab
• Cycle to work scheme
• Recruitment referral reward scheme

About Us

Established over ten years ago, My Pets Vets provides the highest quality veterinary care throughout every stage of your pet’s life.

Our goal is to provide a friendly, compassionate service to which you and your pets will want to return again and again, that stays true to the core values of client care, friendliness, and family that the practice was built upon.

अमेरिकी

To apply, pleaseর্ঘ complete the quick application form below. Alternatively, for more information, please contactOphelia Hinds [e-mail]