Centre Operations & Tenant Experience Coordinator

The Friary Guildford; Guildford; On-site; GBP 25,000 - GBP 35,000; Full time

Job summary

A retail property management firm in Guildford seeks a Centre Coordinator to be the main point of contact for tenant and customer interactions. The role involves enhancing communication through various channels, managing compliance with policies, and documenting performance metrics. Candidates should possess strong organizational and interpersonal skills. This key position supports the centre management team and ensures smooth operations, contributing to a welcoming and efficient environment for all tenants and visitors.

Responsibilities

• Act as main point of contact for tenant and customer liaison.
• Create an effective communication programme including retailer briefings.
• Implement centre satisfaction surveys and manage results.
• Answer telephone inquiries and greet visitors professionally.
• Collate and process expenses for the Centre Manager.
• Be point of contact for any IT issues.
• Distribute updates to policies and procedures.
• Take minutes for meetings to support the management team.
• Order supplies as needed.

Job description

A retail property management firm in Guildford seeks a Centre Coordinator to be the main point of contact for tenant and customer interactions. The role involves enhancing communication through various channels, managing compliance with policies, and documenting performance metrics. Candidates should possess strong organizational and interpersonal skills. This key position supports the centre management team and ensures smooth operations, contributing to a welcoming and efficient environment for all tenants and visitors.