Business Growth and Operational Excellence Manager

Connected Health Ltd; Belfast; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading homecare provider is seeking a Business Growth and Operational Excellence Manager in Belfast, Northern Ireland. This senior role demands a dynamic leader skilled in optimising operational systems and digital platforms to drive efficiency and support business growth. Candidates should have at least two years in senior operational management, proven success in improving efficiency, and the ability to inspire teams. The position offers opportunities to lead initiatives and mentor staff while contributing to enhanced service delivery.

Qualifications

• Minimum two years in a senior operational or systems-focused management role.
• Proven experience implementing, optimising, and managing operational IT systems.
• Experience in workforce planning, multi-site service delivery, and digital workflow optimisation.

Responsibilities

• Oversee daily operations with a focus on system efficiency and resource utilisation.
• Lead implementation and optimisation of IT systems and digital workflows.
• Mentor and manage Senior Care Coordinators to deliver operational excellence.

Skills

Operational management

Data analytics

Digital workflow optimisation

Team leadership

Process optimisation

Education

Relevant IT/Business Systems qualification (Level 3+ or equivalent)

Tools

Operational IT systems

Job description

Business Growth and Operational Excellence Manager

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Purpose of the Role

This senior management role is for a dynamic, tech‑savvy leader skilled in operational systems, digital platforms, and process optimisation. You will drive operational efficiency, compliance, and service quality across Northern Ireland's homecare division. Experience in Health & Social Care is an asset, but the focus is on leveraging IT systems, digital workflows, and data insights to enable operational excellence and support business growth. You will lead Senior Care Coordinators, support Registered Managers, and ensure scalable, efficient processes as services expand.

Key Responsibilities

• Oversee daily operations with a focus on system efficiency, workflow optimisation, and resource utilisation.
• Support Registered Managers as needed to maintain operational continuity.
• Optimise rostering and scheduling to reduce travel time, maximise staff utilisation, and ensure fairness.
• Lead implementation and optimisation of IT systems and digital workflows across the division.
• Analyse operational and performance data to identify trends, risks, and improvement opportunities.
• Train teams to maximise system adoption, efficiency, and compliance.
• Use digital tools and data insights to support regulatory compliance and inspection readiness.
• Lead internal audits and embed continuous improvement practices.
• Mentor and manage Senior Care Coordinators to deliver system‑driven operational excellence.
• Support Registered Managers in workforce planning, rota management, and team development.
• Ensure systems, processes, and resources align with growth objectives.
• Support launch of new services and initiatives for efficient operational delivery.
• Collate, analyse, and present operational and system data to senior leadership, highlighting trends and improvement opportunities.
• Provide senior management support on‑call as required.

Essential Skills & Qualifications

• Minimum two years in a senior operational or systems‑focused management role.
• Relevant IT/Business Systems qualification (Level 3+ or equivalent).
• Full, valid licence with access to a vehicle.
• Proven experience implementing, optimising, and managing operational IT systems.
• Proficient in using analytics and KPIs to inform decisions and improve performance.
• Experience in workforce planning, multi‑site service delivery, and digital workflow optimisation.
• Ability to inspire, coach, and develop teams to achieve results.
• Demonstrated success in enhancing operational efficiency through systems and digital tools.

About Us

At Connected Health, we don't just offer a job - we offer careers that are at the forefront of transforming the way homecare is delivered across Ireland. We recognise that the individuals we employ are pivotal to driving this transformation within the sector. Our mission is unwavering: to continually attract, recruit, and develop the finest homecare team. Connected Health is a leading, well‑established home care provider providing care throughout Ireland.

Equal Opportunity Employer

Connected Health is an equal opportunities employer and is committed to promoting equality of opportunity, good relations, respect for diversity and inclusion in the workplace and the delivery of its services to clients. It is also committed to ensuring that the talents and resources of all its employees are utilised to the full. Connected Health welcomes applications for all job roles from members of all communities.