Body Shop Manager

Experis Technology Group; Cardiff; On-site; GBP 35,000 - 40,000; Full time

Job summary

A family-run automotive group in Cardiff is seeking a Workshop Controller. The role involves overseeing daily operations, ensuring customer satisfaction, and maintaining workshop compliance. The ideal candidate will have a strong background in workshop management and exceptional organizational skills. Competitive salary range of £35,000 to £40,000 offered for this full-time position.

Qualifications

• Prior experience as a Workshop Controller, Senior Technician, Workshop Supervisor, or Aftersales professional.
• Strong understanding of workshop scheduling, job allocation, and efficiency management.
• Excellent communication and customer service skills.

Responsibilities

• Achieve daily and monthly revenue targets and KPIs.
• Maximise workshop efficiency and minimise technician idle time.
• Conduct quality control checks and ensure manufacturer brand compliance.

Skills

Workshop scheduling

Communication skills

Customer service skills

Organizational ability

Leadership

Job description

Hours: Full-time — Monday to Friday (08:00–18:00), every 3rd Saturday (08:30–13:00)

About the Company (Anonymous Version)

A long-established, family-run automotive group operating multiple franchised dealerships is seeking a highly organised and proactive Workshop Controller. The business manages sales, servicing, and maintenance across several well-known vehicle brands and supports approximately 50 workshop customer visits per day.

The company has a customer-centric culture and operates across telephone, digital, and face-to-face channels. This role plays a key part in ensuring workshop efficiency, customer satisfaction, and operational compliance.

Role Overview

The Workshop Controller will oversee the daily running of a busy workshop, ensuring technicians remain productive, work is completed to high standards, and customers receive timely updates. The role requires excellent organisation, communication, and leadership.

Key Responsibilities

Workshop Performance

• Achieve daily and monthly revenue targets and KPIs.
• Maximise workshop efficiency and minimise technician idle time.
• Ensure all required parts are ordered and available before job dates.
• Communicate daily with customers regarding progress and optional upsell work.
• Work closely with the Booking Advisor to review and manage job card appointments.

Quality & Compliance

• Oversee job card accuracy and ensure all documentation is completed.
• Conduct quality control checks and ensure manufacturer brand compliance.
• Maintain audit readiness across all manufacturer and ISO checks.
• Enforce Health & Safety compliance at all times.

Workshop Operations

• Manage workshop access and security of tools, equipment, and consumables.
• Perform quarterly stock checks on specialist equipment and tooling.
• Maintain workshop cleanliness and operational discipline.
• Oversee valeting quality and subcontractor relationships.
• Ensure adequate staffing during opening hours.
• Support and discipline workshop staff as required.

Ideal Candidate Profile

• Prior experience as a Workshop Controller, Senior Technician, Workshop Supervisor, or Aftersales professional.
• Strong understanding of workshop scheduling, job allocation, and efficiency management.
• Excellent communication and customer service skills.
• Strong organisational ability and a methodical approach.
• Confident leading and motivating workshop staff.
• Able to work in a fast-paced environment and maintain high standards.

How to Apply

Send a CV to [e-mail]

Job Details

Seniority level: Mid‑Senior level

Employment type: Full-time

Job function: Production, Administrative, and Customer Service

Industries: IT Services and IT Consulting

Location: Cardiff, Wales, United Kingdom

Salary: £35,000 - £40,000