Administrator

Orthoeurope Ltd; Belfast; On-site; GBP 60,000 - GBP 80,000; Part time

Job summary

A healthcare company is seeking an experienced Administrator for a part-time position to provide maternity cover in Belfast. Responsibilities include data entry, order processing, and managing administrative tasks. The ideal candidate will have a background in customer service or administration, a relevant NVQ qualification, and strong IT skills. With competitive salary and extensive holiday allowance, this role offers flexibility and the chance to be part of a dedicated team improving accessibility solutions.

Benefits

Competitive market salary

Incremental holiday allowance starting at 35 days

Death in Service cover (3x basic salary)

Refer a Friend incentive scheme

Enhanced Family Leave/Pay

Qualifications

• Experience in a customer service or administrative role.
• Strong written and verbal communication skills.
• Understanding of Navision or Orthotic scheduling systems.

Responsibilities

• Data entry and order processing in in-house systems.
• Handle general administrative tasks including filing and scanning.
• Manage inbound queries and escalate complex issues.

Skills

Customer service experience

IT literacy including MS Suite

Strong communication skills

Pro-active and independent work

Excellent interpersonal skills

Ability to learn quickly

Familiarity with Navision or scheduling systems

Experience in order processing

Education

NVQ or equivalent in Administration or Customer Services

Job description

We have an exciting opportunity for an experienced Administrator to provide maternity cover on a 12-month fixed term contract as part of our team in Belfast.

This role is part-time (13 hours per week), with some flexibility around working days and hours.

Key Responsibilities

• Data entry and order processing, using our in-house systems, including processing and obtaining approval for customer quotations, updating purchase orders, releasing orders into production and processing returned items with the relevant paperwork.
• General administrative tasks including filing, printing and scanning of orders within relevant patient files.
• Monitoring inbound queries by email and phone, escalating complex queries to management where appropriate.
• Ensuring both team and individual Service Level Agreements and KPI’s are effectively met.

Skills and Experience

• Experience in a customer service or administrative role.
• IT literate with working knowledge of MS Suite.
• Strong written and verbal communication skills.
• Pro‑active with the ability to use initiative and work independently as required.
• Excellent interpersonal skills with the ability to build professional working relationships as part of a team.
• A willingness to learn with a can‑do attitude.
• Understanding of Navision or Orthotic scheduling systems.
• Previous experience of order processing.

Qualifications

• NVQ (or equivalent) in Administration or Customer Services.

What we Offer

• Competitive market salary
• Incremental holiday allowance starting at 35 days, increasing to 41 days with length of service (inclusive of bank holidays)
• Death in Service (3x basic salary)
• Refer a Friend incentive scheme
• Enhanced Family Leave/Pay

Why Join Us?

At AM Healthcare Group, we are dedicated to enhancing the lives of individuals who rely on mobility and accessibility solutions. As an international group of companies, we provide innovative products and services that make a real difference in people’s daily lives.

We are proud to be an equal opportunities employer with a firm commitment to diversity and inclusion across all areas of our organisation. As a Disability Confident Employer, we actively welcome applications from individuals of all abilities. If you require any support or adjustments during the recruitment process, please do not hesitate to get in touch.

We are also a proud signatory of the Armed Forces Covenant, and we encourage applications from veterans, reservists, and members of the wider armed forces community.

Please note that applicants must have the right to work in the UK at the time of application. Unfortunately, we are unable to provide visa sponsorship for this role.

AM Healthcare Group,
21 Nuffield Way, Abingdon,
Oxfordshire, OX14 1RL