Orthotics Administrator

Opcare Limited; Birmingham; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

A healthcare services provider is seeking an Administrator in Birmingham to support orthotic services delivery, manage patient interactions, and ensure smooth operations. Key responsibilities include first contact management, appointment coordination, and order processing. Ideal candidates will exhibit strong organisational and communication abilities, with proficiency in Microsoft Office. Competitive salary and comprehensive benefits package provided, including substantial holiday allowance and supportive work culture.

Benefits

Competitive market salary

Holiday allowance starting at 35 days

Death in Service (3x basic salary)

Refer a Friend incentive scheme

Enhanced Family Leave/Pay

Qualifications

• Excellent organisational and prioritisation skills.
• Strong written and verbal communication skills.
• High attention to detail and accuracy in all tasks.
• Proficient in Microsoft Office applications.
• Able to use initiative and be a supportive team player.
• Positive attitude and comfortable handling confidential information.
• Experience in a reception role or healthcare environment.

Responsibilities

• Act as the first point of contact, greeting and welcoming patients.
• Make and receive telephone calls.
• Liaise with suppliers and chase orders.
• Converse with clinicians to resolve patient issues.
• Handle patient files and confidential information.
• Book goods and ensure items are available for clinic appointments.

Skills

Organisational skills

Communication skills

Attention to detail

Microsoft Office proficiency

Initiative

Team player

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

We have an opportunity for an Administrator to join our team in Birmingham. This role will be a crucial support to the provision of orthotic services to our patients.

Working across two sites – Royal Orthopaedic Hospital (this site is due to be relocated to Kings Norton in April/May 2026) and Birmingham Children’s Hospital; the role holder will help support the end-to-end service delivery requirements for our patients including speedy and accurate responses to referrals, alongside appointment management, order processing and goods management. Close working relationships and excellent communication are the route to success in this role, and our friendly team will welcome you with open arms!

Key Responsibilities

• Act as the first point of contact, greeting and welcoming patients and visitors.
• Make and receive telephone calls, to patients and healthcare professionals.
• Liaise with suppliers/chasing orders.
• Converse with clinicians to identify and resolve patient issues.
• Handle patient files and confidential information.
• Use initiative and logic to answer minor patient enquiries.
• Book in of goods and ensure that required items are available for clinic appointments.
• Perform additional administrative tasks as required to support operational requirements.

Skills and Experience

• Excellent organisational and prioritisation skills, with the ability to multitask and work to tight deadlines.
• Strong written and verbal communication skills, including a professional telephone manner and effective people skills.
• High attention to detail and accuracy in all tasks.
• Proficient in Microsoft Office applications, including Excel, Word, and Outlook; computer literate across general systems and willing to learn new in-house systems.
• Able to use own initiative while also being a collaborative and supportive team player.
• Positive, proactive, and helpful attitude at all times.
• Comfortable handling confidential information and adhering to data security protocols.
• Knowledge of order processing and data entry using IT systems.
• Previous experience in a reception role and/or exposure to a healthcare environment.

What we Offer

• Competitive market salary
• Incremental holiday allowance starting at 35 days, increasing to 41 days with length of service (inclusive of bank holidays)
• Death in Service (3x basic salary)
• Refer a Friend incentive scheme
• Enhanced Family Leave/Pay

Why Join Us?

At AM Healthcare Group, we are dedicated to enhancing the lives of individuals who rely on mobility and accessibility solutions. As an international group of companies, we provide innovative products and services that make a real difference in people’s daily lives.

We are proud to be an equal opportunities employer with a firm commitment to diversity and inclusion across all areas of our organisation. As a Disability Confident Employer, we actively welcome applications from individuals of all abilities. If you require any support or adjustments during the recruitment process, please do not hesitate to get in touch.

We are also a proud signatory of the Armed Forces Covenant, and we encourage applications from veterans, reservists, and members of the wider armed forces community.

Please note that applicants must have the right to work in the UK at the time of application. Unfortunately, we are unable to provide visa sponsorship for this role.

21 Nuffield Way, Abingdon, Oxfordshire, OX14 1RL, United Kingdom