Account Handler

Zurich Insurance Company Ltd; Birmingham; Hybrid; GBP 30,000 - 40,000; Part time

Job summary

A leading insurance provider in the UK is seeking Account Handlers to support its growth in the Midlands and Southeast. The positions offer flexible working hours, part-time or full-time options to deliver excellent service to customers in the Charities and Education market. Successful candidates will be results-driven team players with strong communication skills and the ability to prioritize customer needs. This role promises a dynamic environment with opportunities for personal and professional development.

Benefits

12% non-contributory pension scheme

Annual company bonus

28 days holiday plus bank holidays

Access to private medical insurance

Discounted gym membership

Qualifications

• Willingness to learn and contribute.
• Previous insurance experience is a plus.
• Comfortable making decisions based on data.

Responsibilities

• Provide excellent service to customers and stakeholders.
• Ensure timely solutions and profitable risk-taking.
• Support colleagues to manage collective workload.

Skills

Communication

Attention to detail

Organizational skills

Teamwork

Decision making

Job description

Account Handler

Working hours: This role is available on a part‑time, job‑share or full‑time basis.

Location: Farnborough / London / Birmingham

Closing date: 25th January 2026

The opportunity

We’re looking for Account Handlers; we have two positions available—one permanent and another for a fixed term—to support the growth and development of the Zürich Municipal Charities and Education Sales Team in the midlands and home counties. In this dynamic and new role, we’ll expect you to support the Sales Team in providing an excellent customer service for our customers across our Charities and Education market with a specific focus on new business. In addition, you will also be expected to support the Sales team to meet both financial, governance and service targets.

You will also be expected to interact directly with our brokers and customers, internal teams, and colleagues to ensure that our customer requirements are met and be actively involved in supporting the Sales Team to respond to both new and existing business enquiries. You’ll therefore be someone who puts the customers’ needs first and can also work in a team that is focused on customer requirements.

This role therefore requires a wide variety of skills and is for someone who relishes a challenge and likes to be given the freedom and responsibility to go out there and make it happen.

The role will be supporting customers predominantly in the midlands and Southeast with a mix of home, customer and office working environments.

Many of our employees work flexibly in a variety of different ways, including part‑time, flexible hours, job share, an element of working from home or compressed hours. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full‑time. Please talk to us at interview about the flexibility you may need.

What will you be doing?

Well, you can expect no two days to be the same; you’ll be working with your team as well as interacting with the wider Zurich and Customers daily.

We need you to provide a standout service experience for customers and stakeholders and be responsible for delivering quality and timely solutions for them, exercising your judgement to ensure that we take on profitable risks in line with our appetite and strategy. This means taking ownership of your workload and supporting colleagues to deliver our collective workload – it’s all about being a team player!

If you spot ways we can improve things or do them differently, we’d love you to tell us – that’s how we can boost effectiveness and efficiency of our processes.

What are we looking for?

It doesn’t matter if you haven’t worked as an Account Handler before; what we really need is a willingness to learn and to contribute.

Previous insurance experience would be great, but what we really need are your strengths and energy to come into play.

In this role, communication will be key as you will work with a lot of functions to ensure customers experience our full proposition. You should be comfortable making decisions using both data and your own judgement to provide the best outcomes for Zurich and our customers, as this is what is most important to us.

We’d like you to be happy to challenge processes and decisions using your attention to detail. You’ll naturally adapt your style to different workloads and pressures and be able to think on your feet. Last but not least, organisation and the ability to prioritise is really key–our customer is always foremost on our minds!

What will you get in return?

Everyone’s different. That’s why at Zurich, we offer a wide range of employee benefits so our people can choose what fits them and their life. Our benefits provide real flexibility so our people can make considered choices and tailor their benefits throughout the year.

Benefits

• Financials
  • 12% defined non‑contributory pension scheme.
  • Annual company bonus.
  • Income Protection.
  • Life cover – four times your salary.
• Time away
  • 28 days holiday a year plus bank holidays.
  • You can also request to swap UK bank holidays for days off that have cultural or religious significance to you.
  • The option to buy up to an additional 20 days or sell some of your holiday.
  • Three days paid volunteering.
  • Up to 16 weeks’ full pay for maternity, paternity and adoption leave.
• Your health is important to us
  • Access to Private medical insurance.
  • Virtual GP appointments.
  • Discounted gym membership.
  • Free flu jab.
  • Access to a wealth of support from our wellbeing partners.
• We’re making a difference
  • Creating a brighter, more sustainable future underpins all that we do here in Zurich. We were the first insurer to sign the ‘UN Business Ambition for 1.5˚C’ pledge.
  • Our charitable arm, Zurich Community Trust, has awarded grants and volunteered time to deserving causes in the UK valued at over £90 million.

Who we are

At Zurich we aspire to be one of the most responsible and impactful businesses in the world and the best global insurer. Together we’re creating a brighter future for our customers, our people and our planet.

With over 55,000 employees in more than 170 countries, you’ll feel the support of being part of a strong and stable company who are a long‑standing player in the insurance industry.

We’ve made a promise to each other and every employee; to focus on sustainable impact, to care about each other’s wellbeing, to use our diverse expertise to be curious and optimistic and to develop the skills needed for our future.

If you're interested in working in a dynamic and challenging environment for a company that recognises and rewards your creativity, initiatives and contributions, then Zurich could be just the place for you. Be part of something great.

Our culture

At Zurich, our sense of community is strong and we’re particularly passionate about diversity and inclusion, which we’ve won numerous awards for. We want our people to bring the whole of themselves to work and to ensure everybody is made to feel welcome, regardless of their background, beliefs or culture. We want our employees to reflect the diversity of our customers and so are committed to treating all of our applicants fairly and with respect, irrespective of their actual or assumed background, disability or any other protected characteristic.

We’ve an environment that places a real importance on our people’s wellbeing from a physical, mental, social and financial perspective. We work with our wellbeing partners and industry experts to provide the best advice and access to a wealth of lifestyle support. We’re also committed to continuous improvement, and we offer access to a comprehensive range of training and development opportunities.

We’re passionate about supporting employees to help others by getting involved in volunteering, charitable and community activity. Our charitable arm, Zurich Community Trust, is one of the longest‑established corporate trusts in the UK. In that time, we’ve awarded grants and volunteered time to deserving causes in the UK valued at over £90 million.

So, make a difference. Be challenged. Be inspired. Be supported. Love what you do. Work for us.