Technical jobs in United Kingdom

Join our Service Operations team in Wigan as a hands‑on 2nd/3rd line Technical Support Engineer. You will take ownership of complex technical issues, support business‑critical systems, and ensure the stability and performance of our technology environment.

• Serve as the primary escalation point for 2nd‑ and 3rd‑line technical issues, managing incidents from investigation through full root‑cause resolution within agreed SLAs.
• Proactively monitor production systems using tools such as Groundcover and Grafana, identifying improvements that enhance performance, security, and reliability.
• Propose system enhancements and infrastructure changes to senior team leaders as part of continuous improvement.
• Administer and maintain core business systems, including Microsoft 365 (Exchange Online, Entra ID, SharePoint, Teams) and Atlassian tools (Jira, Confluence).
• Manage infrastructure across endpoints, servers, virtualization environments, and public cloud platforms such as Azure or AWS, including modern endpoint management through Microsoft Intune.
• Provide technical leadership during high‑priority incidents, delivering clear updates to stakeholders and working closely with the Incident Manager.
• Support ongoing audit and compliance activities (ISO, GDPR, Gambling Commission) by maintaining accurate documentation and ensuring operational processes are followed.

• Proven experience in a 2nd/3rd line support or Systems Administrator role with strong grounding in Windows Server, virtualization, endpoint management, and public cloud platforms such as Azure or AWS.
• Deep knowledge of the Microsoft 365 ecosystem (Exchange Online, Entra ID, Intune, SharePoint, Teams) and experience providing incident‑driven database support.
• Strong understanding of network security, antivirus solutions, and patch management, with excellent troubleshooting skills and the ability to perform detailed root‑cause analysis.
• Ability to explain technical concepts to non‑technical stakeholders, self‑organise workload, and work effectively under pressure.
• ITILv4 Foundation qualification (required).
• Advantageous: experience with network support, monitoring tools (Groundcover or Grafana), Atlassian platform management, and regulated environments (ISO, GDPR, Gambling Commission).

• Competitive Basic Salary
• Discretionary Bonus Scheme
• Company Shares Option Plan
• Contributory pension scheme
• Life insurance (4 × basic salary)
• Simply Health Cash Plan
• Holiday entitlement (33 days inclusive of bank holidays)
• Study Support and opportunity for progression and development
• Confidential 24/7 365 employee assistance helpline
• Agile and collaborative office environment with free parking, fruit, biscuits, and drinks

Mid‑Senior level

Full‑time

Information Technology – Gambling Facilities and Casinos