System jobs in United Kingdom

Job Title: Senior Product Designer - Apps

Company: Marks & Spencer

Location: London, England, United Kingdom

Job Type: Full time

Category: Product Design / UX/UI Design

Date Posted: March 11, 2026

Experience Level: 5-10 Years

Remote Status: Hybrid (3 days in office)

• Spearhead the design of user-centric native mobile and tablet applications, impacting millions of B2C customers.

• Translate complex user needs and business objectives into intuitive and visually compelling app experiences.

• Drive design iteration and optimization through a data-informed approach leveraging user research, A/B testing, and analytics.

• Foster strong cross-functional partnerships with Product, Trade, Engineering, and Marketing to deliver impactful solutions.

• Contribute to and evolve the company's design system for native mobile and tablet applications.

• Design end-to-end user experiences, from initial information architecture and wireframing to high-fidelity visual design and prototyping, ensuring a seamless and engaging B2C customer journey.

• Utilize user research methodologies, usability testing, and product analytics to gather insights and inform design decisions, leading to iterative improvements and optimized user flows.

• Develop and execute A/B or multivariate experiments to validate design hypotheses and drive measurable improvements in key customer engagement and conversion metrics.

• Collaborate closely with Product Managers, Engineers, Marketing, and Trade teams to define product requirements, ensure design feasibility, and deliver cohesive, high-quality app features.

• Lead and facilitate cross-functional workshops, design sprints, and presentations to build consensus, communicate design vision, and foster a culture of creative problem-solving.

• Champion the evolution and adoption of the mobile design system, defining and documenting reusable components, patterns, and best practices for native iOS and Android applications.

• Maintain a deep understanding of current mobile design trends, platform-specific guidelines (Apple Human Interface Guidelines, Android Material Design), and emerging technologies to ensure innovative and competitive app experiences.

Education:

Experience:

• 5-10 years of professional experience in Product Design, with a significant focus on native mobile B2C applications.

• Proven track record of designing for large-scale consumer apps with millions of active users.

Required Skills:

• User-Centered Design: Deep understanding of user-centered design principles and methodologies, with the ability to translate user needs into intuitive and effective solutions.

• Mobile Design Expertise: Proficient in designing for both iOS (Apple Human Interface Guidelines) and Android (Material Design), with the ability to adapt experiences for brand elevation.

• Prototyping & Wireframing: Mastery of design tools for wireframes, interactive prototypes, and high-fidelity visuals (Figma, Sketch, Adobe Creative Suite).

• User Research & Testing: Experience conducting user research, usability testing, user interviews, and analyzing quantitative data from analytics platforms.

• Data-Driven Optimization: Familiarity with A/B testing, multivariate testing, and leveraging analytics to iterate and improve designs based on performance metrics.

• Cross-Functional Collaboration: Ability to collaborate with Product, Engineering, Marketing, and Trade stakeholders.

Preferred Skills:

• Visual Design & Aesthetics: Strong sense of style and brand consistency, with experience in fashion, homeware, beauty, and food sectors.

• Animation & Motion Design: Experience creating engaging animations and micro-interactions.

• Design System Development: Experience contributing to design systems, components, and guidelines.

• Agile Methodologies: Familiarity with Agile development processes and iterative product cycles.

• Retail Industry Knowledge: Understanding of the retail landscape and customer purchasing behaviors.

Portfolio Essentials:

• B2C App Case Studies: 2-3 detailed case studies of native B2C mobile applications, highlighting your role, process, and impact.

• Problem/Solution Framing: Clearly articulate the user problem or business challenge and how your design solved it.

• Process Documentation: End-to-end design process including research, wireframing, prototyping, visual design, and testing.

• Metrics & Impact: Quantify outcomes such as engagement, conversion, task completion, or satisfaction.

• Design System Contribution (if applicable): Include examples of design system contributions.

Process Documentation:

• Workflow Design: Examples of mapping user flows and information architecture for complex mobile apps.

• Iteration & Optimization: Evidence of iterative design based on feedback and data.

• Collaboration Artifacts: Visuals or descriptions of cross-functional collaboration.

Salary Range:

Benefits:

• Colleague Discount: 20% across M&S products and many third-party brands after probation, for you and a household member.

• Holiday Entitlement: Competitive holiday allowance with the option to purchase additional days.

• Discretionary Bonus Schemes: Awarded based on personal objectives and company performance.

• Pension Scheme: Generous Defined Contribution Pension Scheme.

• Life Assurance: Included as part of the benefits package.

• Training & Development: Induction and training programs to foster skill development.

• Perks & Discounts: Access to the M&S Choices portal for benefits.

• Family Support: Parental, adoption, and neonatal policies.

• Wellbeing Support: 24/7 Virtual GP and PAM Assist for colleagues and families.

• Charity Volunteer Day: A dedicated day off to support a chosen charity or cause.

Working Hours:

• Standard full-time role, around 40 hours per week, with a hybrid work arrangement.

Industry: Retail (Fashion, Home, Food, Financial Services)

Company Size: Large Enterprise (Over 10,000 employees globally)

Founded: 1884

Team Structure:

• The design team operates within a larger digital or product organization.

• Collaborate with Product Management, Engineering, UX Research, and other design functions.

• Senior Product Designer will report to a Design Lead, Head of Product Design, or Director of Digital Product.

Methodology:

• Agile & Iterative Development: Agile methodologies with iterative design and continuous improvement.

• Data-Informed Decision Making: Strong reliance on customer data, analytics, and A/B testing.

• User-Centricity: User research and feedback mechanisms are fundamental.

• Design System Governance: Structured governance for consistency across products.

Company Website: corporate.marksandspencer.com

Operations Career Level: Senior Individual Contributor. Operates independently, leads design efforts, and may mentor juniors.

Reporting Structure: Reports to Design Manager, Head of Product Design, or Director of Digital Product.

Operations Impact: Impacts customer acquisition, retention, engagement, and conversion through the mobile app.

Growth Opportunities:

• Leadership: Move to Design Lead or Group Design Manager.

• Specialization: Deepen UX research, interaction design, motion design, or design systems.

• Product Strategy: Influence roadmaps and vision.

• Cross-Functional Mobility: Potentially move into Product Management or other digital strategy roles.

• Mentorship: Guide junior designers.

Office Type: Hybrid model, 3 days per week in London office.

Office Location: Waterside House, 35 North Wharf Road, London

Workspace Context:

• Collaborative spaces with open-plan areas and collaboration zones.

• Access to design software, hardware, and collaboration platforms.

• Regular face-to-face interaction with cross-functional teams on office days.

Work Schedule:

• Standard full-time hours (~40 hours/week) with hybrid flexibility.

Interview Process:

• Initial Screening: HR or Talent Acquisition review and cultural fit screening.

• Portfolio Review & Presentation: Present 2-3 key case studies focused on B2C native apps, problem-solving, process, and impact.

• Design Challenge (Potentially): Take-home or live exercise to assess practical skills.

• Cross-Functional Interviews: With Product Managers, Engineering Leads, and other designers.

• Hiring Manager Interview: Final fit discussion.

Portfolio Review Tips:

• Storytelling: Structure case studies as narratives with problem, process, role, solutions, and outcomes.

• Focus on Impact: Quantify results with data and metrics.

• Showcase Process: Detail research, iterations, and testing.

• Tailor to the Role: Highlight B2C native app, retail, and required skills.

• Be Prepared for Questions: Explain design decisions and trade-offs.

Primary Tools:

• Design & Prototyping: Figma, Sketch, Adobe Creative Suite.

• Prototyping Tools: InVision, Principle, ProtoPie.

• User Research Platforms: UserTesting, Lookback, Maze, Qualtrics.

Analytics & Reporting:

• Web/App Analytics: Google Analytics, Adobe Analytics, Amplitude, Mixpanel.

• A/B Testing Tools: Optimizely, VWO, Google Optimize.

• Data Visualization: Tableau, Power BI.

CRM & Automation:

• Understanding how CRM data informs segmentation and personalization can be beneficial.

• Project Management: Jira, Asana, Trello.

• Collaboration: Slack, Microsoft Teams, Confluence.

Operations Values:

• Customer Focus: Understanding and serving customer needs across touchpoints.

• Integrity & Trust: High ethical standards and trust-building.

• Innovation: Embracing new ideas and technologies.

• Collaboration: Cross-functional teamwork.

• Excellence: High quality in design and customer service.

• Efficiency: Operational effectiveness and process optimization.

Collaboration Style:

• Cross-functional partnership with Product, Engineering, Marketing, and Trade.

• Constructive feedback and knowledge sharing across teams.

• Data-driven dialogue for objective problem-solving.

Challenges:

• Balancing Brand Heritage with Digital Innovation.

• Scale and Complexity across millions of users and product categories.

• Cross-Functional Alignment across departments.

• Rapid Iteration within a large enterprise.

Learning & Development Opportunities:

• Exposure to Large-Scale Retail and design system work.

• Cross-disciplinary learning with analytics, marketing, and engineering.

• Formal training, workshops, and conferences.

Strategy Questions:

• Describe a time you influenced cross-functional teams to adopt your design vision for a mobile feature.

• How do you balance user needs with business objectives and technical constraints?

Company & Culture Questions:

• What excites you about M&S and digital transformation in retail?

• How would you contribute to the design system and its adoption?

Portfolio Presentation Strategy:

• Select 2-3 high-impact projects relevant to the role.

• Structure narratives with problem, process, your role, decisions, and outcomes.

• Quantify impact with data and outcomes.

• Prepare for deep dives on design decisions and trade-offs.

• Showcase visuals and prototypes where applicable.

To apply for this Senior Product Designer - Apps position:

• Submit Your Application: Apply through the Oracle Cloud candidate portal.

• Curate Your Portfolio: Highlight 2-3 relevant B2C native app case studies with focus on iOS HIG and Android Material Design.

• Optimize Your Resume/CV: Use keywords from the job description and quantify achievements where possible.

• Prepare Your Presentation: Practice concise portfolio presentations and be ready to discuss design rationale and business impact.

• Research M&S: Understand current digital initiatives, brand, and customer base.