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IT Support Engineer
Job summary
A global IT infrastructure service provider is seeking an IT Support Engineer in Burgess Hill to provide excellent customer service through technical support. The role involves troubleshooting hardware and software issues, answering inbound calls, and documenting solutions in a ticketing system. Candidates should have experience in diagnostic support and be skilled with standard Windows-based tools, ensuring a world-class experience for users.
Benefits
Qualifications
- Experience resolving problems in person with users.
- Ability to troubleshoot hardware, software, and application issues.
- Experience with standard Windows-based applications and tools.
Responsibilities
- Handle inbound calls and answer user questions.
- Document troubleshooting steps in a ticketing system.
- Provide technical support services to customers.
Skills
Tools
Enthuse customers and provide best experience through best in class hardware, software and technical support services
Contact us directly if you have any questions about this open job position
- Previous experience resolving problems sitting with the user
- Diagnostic & support capabilities using standard Windows-based applications & tools (such as M365, Win10, A.D & SCCM)
- Due to the varied nature of the role, it may be subject to enhanced referencing or vetting
- Handle inbound calls and answer questions
- Troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system
Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.
- Buddy program
- Internal career development program
- Medical cash plan
- Onboarding program
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* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.