Customer Service Technician

Weston Homes Plc; Braintree; On-site; GBP 40,000 - 60,000; Full time

Job summary

A prominent residential developer seeks a Customer Care Technician to support the Customer Service team in repairing and restoring defects while providing high-quality customer service. Responsibilities include attending customer appointments, providing feedback, and maintaining cleanliness in all work areas. Required skills include experience in various trades and proficiency in IT. Attractive benefits like competitive salary, pension contributions, and comprehensive healthcare are offered, making this an excellent career opportunity.

Benefits

Highly competitive Annual Salary

Generous company pension

Private healthcare for families

22 days holidays plus bank holidays

Life Insurance - 4x salary

Discretionary Annual Bonus

Comprehensive training and development opportunities

Qualifications

• Experience in trades such as carpentry, plastering, painting, electrical, plumbing, or restoration.
• Proficient in IT, including email and calendar usage.
• Basic knowledge of construction necessary.
• Exemplary and efficient customer service skills.

Responsibilities

• Attend pre-booked customer appointments to assess and rectify defects.
• Provide timely feedback on defect status to coordinators.
• Carry out customer pre-occupation works.
• Maintain cleanliness in all work areas.
• Ensure efficient completion of weekly timesheets and petty cash forms.

Skills

Trade experience in Carpentry

Trade experience in Plastering

Trade experience in Painting

Trade experience in Electrical

Trade experience in Plumbing

IT literate

Customer service communication

Job description

A little bit about the role...

Weston Homes is seeking a professional and skilled Customer Care Technician to join our dedicated Customer Service team. To assist the team in the delivery of timely repair and/or restoration of defects to a high-quality standard and specification, whilst maintaining excellent customer service and professionalism in every interaction. You will be the primary on-site technical representative for the customer care process.

Responsibilities

• Professional and timely attendance at pre-booked customer appointments to assess defects and rectify where possible
• Effective and timely feedback to coordinators and calendar updates; nature of defect, whether completed/outstanding, whether recall of sub-contractor required and/or materials required
• Professionally carry out customer pre-occupation/home acceptance works as required
• Professionally maintain high standard of finish/cleanliness in all works carried out whether a customer property, communal area, sales centre or stock unit
• Efficient cleanliness of tools, equipment and vehicle and ensure tools/materials are collected prior to relevant works
• Effectively feedback to the team on customer issues and further processing
• Timely and efficient completion and return of weekly timesheets & petty cash forms

Qualifications

• Trade experience within all or any of the following: Carpentry/Plastering/Painting/Electrical/Plumbing/Restoration
• IT literate, including email & calendar organisation
• Basic construction knowledge
• To offer courteous, exemplary and efficient customer service at all times
• Evidence an ability to self-motivate, be organised and be committed to delivery against clearly defined targets.

Benefits

• Highly competitive Annual Salary
• Generous company pension (employer contribution up to 10%) increasing with length of service
• Private healthcare for employees, partner and children up to the age of 21
• 22 days holidays, plus English bank holidays, plus the Christmas shutdown (not deducted from your holiday allowance)
• Life Insurance - 4x salary
• Income Protection
• Discretionary Annual Bonus depending on company performance
• Fully equipped gym at head office - Health Checks, Gym Programmes, and Healthy Lifestyle Sessions
• Extensive training and development opportunities
• Enhanced Maternity, Paternity Pay
• In house Occupational Health Nurse
• Long Service Awards
• Vouchers to celebrate marriage, the birth / adoption of a child
• Comprehensive social calendar including but not limited to; Family Fun Day; Company Bowling, Christmas Party and various activities and sporting events throughout the year.

About us

Weston Homes Plc are a residential developer prominent across Greater London, Essex and the surrounding areas within the South East of England. We call ourselves ‘opportunists’, we have everything in-house, which puts us in the driver’s seat. Our developments are all bespoke from new build residential, regenerations, traditional build through to refurbishment projects. We’re proud to say we’ve recently won 5 industry awards for the second consecutive year, we are proud to have received the Gold award for 'Best Medium Housebuilder', plus Gold award for 'Best Sustainable Development' - Abbey Quay, Barking, Silver award for 'Best Starter Home' - Springfield Park, Maidstone. Our people are our greatest asset, We not only build homes for life – we build careers for life.