Position jobs in United Kingdom
Customer Service Manager – Hybrid, SLA-Driven Leader
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Customer Service Manager – Hybrid, SLA-Driven Leader
Job summary
A growing service-led organisation in Greater London seeks a Customer Service Manager to lead a team of office-based Advisors and field Engineers. The role emphasizes service excellence, KPIs, and customer issue resolution. The ideal candidate should have proven experience managing customer service teams in fast-paced environments, strong people-management skills, and a focus on continuous improvement. The position offers an office-based work environment with potential for remote work after probation.
Benefits
Qualifications
- Proven experience in customer-service management within a fast-paced environment.
- Experience leading both office-based teams and field engineers.
- Strong people-management skills including training, reviews, and performance management.
Responsibilities
- Lead and develop a team of Customer Service Advisors and field-based Engineers.
- Champion customer-service excellence and drive adherence to SLAs and KPIs.
- Improve customer-service processes and support recruitment and onboarding.
Skills
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.