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Job summary
A leading housing company in the UK is seeking a Customer Experience Coordinator to deliver exceptional service throughout the home purchasing journey. The ideal candidate will have sales experience in the housing industry, exceptional customer skills, and a valid driving license. This full-time position requires weekend and bank holiday work to ensure customer satisfaction and achieve sales targets. Candidates will be responsible for managing customer interactions and supporting sales processes effectively.
Qualifications
- Sales experience in the housing industry.
- High levels of self-management.
- Exceptional customer service skills & sales excellence.
- Full driving license and ownership of a car.
Responsibilities
- Take ownership of customer experience from inquiry to completion.
- Promote the use of company-recommended mortgage brokers.
- Complete administrative duties in line with company policies.
- Identify and engage prospective purchasers to meet sales objectives.
- Conduct home demonstrations and inspections for new owners.
- Ensure health and safety compliance for all stakeholders.
Skills
Location: Gloucestershire, Worcestershire, Northamptonshire and Bedfordshire
Company: HarperCrewe
Full time: 40 hrs per week on a 7 day rota.
To take ownership of delivering a first-class customer experience to all stakeholders involved in the purchase of a new home from HarperCrewe, while ensuring sales targets are achieved or exceeded and business profitability is maximised.
- Take full ownership of the development, including all aspects of presentation and the complete home purchase process.
- Serve as the primary point of contact for purchasers and all internal and external stakeholders from initial enquiry through to legal completion.
- Promote and facilitate the use of company-recommended mortgage brokers and solicitors to support an efficient and streamlined purchasing journey, helping customers meet key deadlines.
- Ensure all administrative duties and reporting obligations are completed in line with company policies and within agreed timeframes.
- Oversee and contribute to proactive marketing activities, including market research, price benchmarking, advertising, incentives, PR initiatives, and promotional events, to ensure a robust sales pipeline that supports the achievement of agreed sales targets.
- Proactively identify and engage prospective purchasers, schedule appointments, and diligently follow up on leads to meet sales objectives and uphold required levels of customer satisfaction in line with HarperCrewe’s customer journey.
- Conduct home demonstrations and inspections, introducing customers to their new property and ensuring they are fully familiarised. Deliver aftercare support at designated intervals post-completion to maintain a positive customer experience.
- Ensure the health and safety of customers, colleagues, and all site visitors in line with current legislation and company policies.
- Adhere strictly to company procedures, performance standards, and the guidelines set out HarperCrewe customer journey.
The role requires regular weekend and bank holiday working.
- Sales experience in the housing industry
- High levels of self-management
- Exceptional customer service skills & sales excellence
- Full driving license and ownership of a car
Please inform your line manager if you wish to apply for this role.
By submitting your CV, you consent to HarperCrewe processing your personal data for the purpose of evaluating your application for the role you have applied for. We may also contact you regarding future job opportunities that match your skills and experience.
Your data will be securely stored and retained for a maximum of 6 months from the date of submission, after which it will be securely deleted unless you explicitly consent to us retaining it for longer. You have the right to withdraw your consent at any time by contacting us at careers@harpercrewe.com. For more details, please refer to our Privacy Policy.
Excellent
Harpercrewe Ltd.
Gallagher House
Gallagher Way
Warwick
CV34 6AF
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.