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Remote 1st Line Tech Support – VoIP & Networking
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Remote 1st Line Tech Support – VoIP & Networking
Job summary
A leading communication technology provider is seeking a 1st Line Technical Support Agent to join their team. In this remote role, you'll provide first-line support for VoIP and connectivity issues, offering excellent customer service. Ideal candidates will have experience in a client-facing support environment and strong troubleshooting skills. The company offers competitive salary and extensive employee perks, including an in-house training academy, wellbeing support, and company events.
Benefits
Qualifications
- Experience working in a client-facing service desk or support environment.
- Strong analytical thinking and confident troubleshooting skills.
- Excellent organizational and time-management abilities.
Responsibilities
- Provide first-line technical support via phone, email, and ticketing systems.
- Log, categorise, and prioritise support requests accurately using Salesforce.
- Troubleshoot VoIP, connectivity, and mobile service issues.
Skills
Tools
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.