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Store Experience Leader: Elevate Customer Service & Ops
Job summary
A leading retail company in London seeks an experienced Customer Experience Manager to enhance the overall customer journey in their store. This role entails managing the checkout operations, leading a team, and ensuring exemplary service standards. Ideal candidates have a strong leadership background in retail, are customer-focused, and adept at managing performance. The position offers competitive pay, benefits including a discount card, and a commitment to inclusivity in the workplace.
Benefits
Qualifications
- Previous line management responsibilities in a fast-paced environment.
- Track record of delivering exceptional customer experiences.
- Experience leading teams in dynamic, customer-facing environments.
Responsibilities
- Take responsibility for the customer experience across the store.
- Manage the front-end checkout operation.
- Lead operations and guide colleagues to meet customer commitments.
Skills
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.