Jobs in Swindon, United Kingdom
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Columbia Threadneedle Management Limited
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GFL Environmental Inc.
IT Service Desk & Change Lead — Drive Excellence
Job summary
A leading UK furniture retailer is seeking an IT Service Support Manager to oversee service management at their Swindon office. This role involves leading the Service Desk team, managing incidents, and ensuring effective IT asset management. Applicants should have strong leadership skills, IT service management expertise, and experience in a mixed-OS environment. Retail experience is a plus. The position offers a comprehensive benefits package including employee discounts, life assurance, and holiday leave.
Benefits
Qualifications
- Experience managing a technical support team in a commercial environment.
- Understanding of IT service management frameworks.
- Track record of maturing service management processes.
- Ability to engage with diverse stakeholders effectively.
- Data-driven approach to performance improvement.
- Experience in a mixed-OS technical environment.
- Retail experience is a significant advantage.
Responsibilities
- Lead the Service Desk Team and foster a culture of service excellence.
- Manage incident management to restore normal service operation quickly.
- Conduct Root Cause Analysis for major incidents.
- Prepare agenda for Change Advisory Board meetings.
- Ensure IT asset management and lifecycle oversight.
- Drive user adoption and training partnerships.
Skills
Tools
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.