Jobs in Swansea, United Kingdom

tri.x has been producing web-enabled information, procedures and guidance across the social care sector for over 18 years. Our online procedures and handbooks underpin statutory requirements and reflect best practice in social care and safeguarding, supporting the best possible outcomes for children, young people and adults. Everything we do is accomplished through our unique blend of legal, professional and technical expertise. Working in partnership with our customers across the public and private sector, we continuously learn and innovate to meet and respond to their needs

We are seeking someone to be part of our extensive team.

Location

Remote

Full Time (35 hours per week)

Responsible To

Head of Service

DOE

The role involves preparing and providing detailed documents setting out the amendments and inclusions for all our customer procedure manuals. This involves planning the scheduled dates for each customer manual and keeping to tight deadlines. Working closely with the Production Team, Contract Manager and Lead Consultant Team. This is undertaken by working to the set standard Operating Processes within tri.x

• Prepare template Update Plans
• To deal with customer Update Plans and associated material for each customer update.
• To schedule customers bi-annual updates in line with customer contract
• To keep up to date relevant information on the schedule and liaise with the Production Team.
• To provide Lead Consultants with schedule dates for their customer’s next update
• To monitor the Production Coordinator email account
• Liaise with Contracts Manager and Production to set the dates for new draft manuals
• Monitor extra work requests from customers and Lead Consultants
• Monthly updates to the online Amendment Register
• Dealing with archive requests from customers or Lead Consultants
• Liaising with colleagues within tri.x
• Undertake any other work directed by a Head of Service.

• Represent the company in a professional and competent manner at all times demonstrating an understanding and commitment to good practice in social care;
• Adhere to confidentiality relating to all aspects of our business;
• Work positively towards anti-discriminatory practice;
• Actively participate in the Health and Safety requirements within the company;
• Maintain a positive working relationship with colleagues, customers and others to promote and represent the reputation of the company;
• Work in accordance with company policies and procedures and any other relevant legislation;
• Be flexible in approach, prioritise workload and respond to crisis to ensure the necessary provisions are maintained, working additional hours where necessary to respond to workload requirements.

This is an outline of the main duties and responsibilities and the post holder will be expected to undertake duties commensurate with the range and level of responsibilities of the post holder. Because of the changing nature of our business your job description may change and you may be required, after consultation, to undertake other activities of a similar nature that fall within your capabilities as directed by management.

• Excellent IT Skills including Microsoft Office
• Strong communication skills with all levels of stakeholders
• Previous experience working in an administration role
• Detail orientated with good organisational skills
• Excellent IT skills particularly with Microsoft Office
• A good team player who is able to work to timescale
• An individual with the ability to prioritise their workload
• An individual with a customer focused approach