Field Service Engineer

cairn-research; Remote; GBP 30,000 - 45,000; Full time

Job summary

A leading company in life science imaging is seeking a Field Service Engineer to provide installation, maintenance, and technical support for advanced imaging systems. This role offers flexibility in remote working, travel opportunities, and a dynamic environment focused on cutting-edge technology. Candidates ideally have a strong background in life sciences, engineering, and experience with imaging technologies.

Benefits

Competitive salary, dependent on experience

Flexible remote working arrangement

Comprehensive training and development opportunities

Generous travel expenses and allowances

Qualifications

• Degree in life sciences, engineering, or physics; PhD preferred.
• Experience in field service engineering, especially in life sciences.
• Strong technical understanding of optical systems and imaging technologies.

Responsibilities

• Install, calibrate, and maintain life science imaging systems.
• Diagnose and resolve technical issues to ensure customer satisfaction.
• Provide technical support and training to customers.

Skills

Problem-solving

Attention to detail

Communication

Interpersonal skills

Education

Degree in life sciences, engineering, or physics

PhD preferred

Tools

Microscopy

Fluorescence imaging systems

Micromanager or similar imaging packages

Job description

Location Remote (UK-based) with monthly in-office collaboration

Employment Type Full-time

About Cairn Research:

Cairn Research is a leader in the development and supply of cutting-edge life science imaging systems. With over 40 years of expertise, we are passionate about providing innovative, bespoke solutions for research laboratories across the globe. Our team prides itself on delivering exceptional products and support to meet the needs of our customers in the life sciences field.

Job Description:

We are seeking a Field Service Engineer to join our highly skilled team. In this role, you will be responsible for the installation, maintenance, troubleshooting, and repair of advanced life science imaging systems. Working remotely and travelling to client sites across the UK, you will be an essential point of contact for customers, ensuring their systems perform optimally.

This is an exciting opportunity for a talented individual with a strong background in life sciences and engineering to make a significant impact in a cutting-edge field.

Key Responsibilities:

– Install, calibrate, and maintain life science imaging systems at client sites.

– Diagnose and resolve technical issues to minimise downtime and ensure customer satisfaction.

– Provide technical support and training to customers, both on-site and remotely.

– Liaise with the development team to identify and resolve complex technical challenges.

– Collaborate with customers to ensure systems are optimised for their specific applications.

– Maintain accurate service records and documentation.

– Stay updated on the latest developments in life science imaging technologies.

Desired Qualifications and Skills:

– A degree in life sciences, engineering, physics, or a related technical discipline (PhD preferred).

– Strong technical understanding of optical systems, imaging technologies, and electronics.

– Previous experience in field service engineering, preferably within life sciences or imaging systems.

– Exceptional problem-solving skills and attention to detail.

– Excellent communication and interpersonal skills.

– Ability to work independently and manage a varied workload effectively.

– A valid UK driving licence and willingness to travel globally.

– Experience with microscopy and/or fluorescence imaging systems.

– Familiarity with the requirements of laboratory-based research.

– Experience with micromanager or similar imaging packages.

What We Offer:

– Competitive salary, dependent on experience.

– Flexible, remote working arrangement.

– Comprehensive training and development opportunities.

– The chance to work on innovative technologies in a dynamic and supportive environment.

– Generous travel expenses and allowances.

– A close-knit team committed to scientific excellence and customer satisfaction.

How to Apply:

Interested candidates are invited to submit their CV and a cover letter detailing their relevant experience and motivation for joining Cairn Research to [e-mail]