Jobs in Carlisle, United Kingdom

Montu UK is seeking a Patient Engagement Co-ordinator to join their growing team. This full-time remote role focuses on guiding patients through healthcare processes, providing reassurance, and ensuring they feel supported at every stage. The position is central to shaping how Montu delivers care and builds trust with patients and clinicians.

• Job Title: Patient Engagement Co-ordinator
• Company: Montu UK
• Location: Remote (United Kingdom)
• Salary: £29,500 per annum
• Contract Type: Permanent, Full-Time
• Work Location: Remote
• Application Method: Apply via Montu UK careers portal

Montu UK is a leading digital health company specialising in cannabis-based medicines (CBPM). The organisation is committed to transforming lives by improving access to safe, effective treatments and delivering exceptional standards of care. Montu offers a dynamic and supportive environment where employees can grow professionally while making a meaningful impact on patients’ lives.

The Patient Engagement Co-ordinator will act as the first point of contact for patients, ensuring smooth onboarding, follow-up, and ongoing support. The role requires empathy, attention to detail, and the ability to manage patient queries while supporting clinical and technical teams.

• Onboard new patients and guide them through clinic and pharmacy processes
• Conduct outreach to obtain patient feedback
• Follow up with patients to discuss outcomes and next steps
• Provide reassurance and clear information to patients with varying levels of technological proficiency
• Reschedule and coordinate appointments to optimise satisfaction
• Maintain accurate electronic health records
• Support clinical team with patient data collection and assessment criteria
• Liaise with product and tech support teams on technical issues
• Attend work-related meetings and maintain mandatory training
• Ensure compliance with company policies and SOPs

• Minimum 2 years of work experience
• Excellent communication and interpersonal skills
• Strong attention to detail
• High IT proficiency
• Ability to work under pressure and maintain professionalism
• Self-motivated and target-driven
• Understanding of regulated industries and compliance requirements

• Experience in healthcare environments
• Sales experience
• Ability to manage high-pressure patient interactions with empathy

• £29,500 annual salary
• 25 days holiday (rising to 27 after one year, 30 after two years) + bank holidays
• 5% matched pension scheme
• Cycle-to-work scheme
• Opportunities for professional development and growth
• Supportive and dynamic work environment

Montu UK is committed to diversity, equity, and inclusion. Applications are welcome from all backgrounds.

Click here to Submit your application via the Montu UK careers portal. Ensure your CV highlights your communication skills, IT proficiency, and experience in patient engagement or customer-facing roles.

Not specified
Applications are reviewed on a rolling basis. Early applications are encouraged.