Customer Service Representative – MatchAwards

School Result; Remote; GBP 36,000 - 48,000; Part time

Job summary

A dynamic digital platform is seeking a motivated Customer Service Representative to enhance customer interactions remotely. This part-time role requires 1–3 years in customer service, strong communication skills, and the ability to work effectively in a fast-paced environment. The position offers a salary range of $48,200 to $62,300 per year, with performance bonuses and commission opportunities in a supportive, team-focused culture.

Benefits

Performance bonuses

Remote work flexibility

Comprehensive training and growth opportunities

Supportive team-focused culture

Qualifications

• 1–3 years of customer service or related experience.
• Excellent communication skills, including clear articulation and phone manners.
• Strong multitasking and organizational abilities.
• Ability to work effectively in a fast-paced environment.

Responsibilities

• Address customer inquiries via phone, email, and live chat.
• Provide detailed information on products, services, and pricing.
• Collaborate with colleagues across departments for quick issue resolution.
• Assist customers with account creation and onboarding.
• Maintain empathy and professionalism in all interactions.

Skills

Customer service experience

Communication skills

Multitasking

Organizational abilities

Job description

Customer Service Representative – MatchAwards

Job Overview

MatchAwards is seeking a motivated Remote Customer Service & Support Specialist to join their team. This part-time role is ideal for problem-solvers who excel at enhancing customer interactions, providing clear solutions, and delivering excellent service in a dynamic, supportive environment.

Key Job Details

• Job Title: Customer Service Representative
• Company: MatchAwards
• Location: Remote (United Kingdom)
• Salary: $48,200 – $62,300 per year + bonus & commission
• Contract Type: Part-Time
• Work Location: Remote
• Application Method: Apply via MatchAwards careers portal

About the Company

MatchAwards is a digital platform focused on customer engagement and support. The company fosters a nurturing and inventive workplace, encouraging growth and collaboration across departments to deliver top-notch service.

Role Overview

As a Customer Service Representative, you’ll handle customer inquiries across multiple channels, provide product and service information, and ensure effective resolution of issues. You’ll also assist customers with account creation and highlight platform benefits.

Key Responsibilities

• Address customer inquiries via phone, email, and live chat
• Provide detailed information on products, services, and pricing
• Collaborate with colleagues across departments for quick issue resolution
• Assist customers with account creation and onboarding
• Maintain empathy and professionalism in all interactions

Required Skills and Experience

Essential

• 1–3 years of customer service or related experience
• Excellent communication skills, including clear articulation and phone manners
• Strong multitasking and organizational abilities
• Ability to work effectively in a fast-paced environment

Desirable

• Basic knowledge of cryptocurrencies (training provided)

What We Offer

• $48,200 – $62,300 annual salary (part-time basis)
• Performance bonuses and commission opportunities
• Remote work flexibility
• Supportive, team-focused culture
• Comprehensive training and growth opportunities

Equal Opportunities

MatchAwards is committed to diversity and inclusion. Applications are welcome from all backgrounds.

How to Apply

Click here to Submit your application via the MatchAwards careers portal. Ensure your CV highlights your customer service experience and communication skills.

Application Deadline

Not specified
Applications are reviewed on a rolling basis. Early applications are encouraged.