Patient Engagement Co-ordinator – Montu UK | Remote (UK)

School Result; Remote; GBP 25,000 - 30,000; Full time

Job summary

A leading digital health company is looking for a Patient Engagement Co-ordinator to connect with patients and guide them through healthcare processes. This full-time remote role requires excellent communication skills and experience in customer-facing positions. Candidates should be self-motivated and detail-oriented. The position offers a competitive salary of £29,500 and a supportive work environment with opportunities for professional growth.

Benefits

25 days holiday (rising to 30 after two years)

5% matched pension scheme

Cycle-to-work scheme

Opportunities for professional development

Qualifications

• Minimum 2 years of work experience in a relevant field.
• Experience in healthcare environments is a plus.
• Sales experience is desirable.

Responsibilities

• Onboard new patients and guide them through processes.
• Conduct outreach to obtain patient feedback.
• Follow up with patients to discuss outcomes.
• Provide information to patients with varying tech proficiency.
• Reschedule and coordinate appointments.

Skills

Excellent communication skills

Interpersonal skills

Attention to detail

IT proficiency

Ability to work under pressure

Self-motivated

Understanding of compliance requirements

Job description

Patient Engagement Co-ordinator – Montu UK | Remote (UK)

Job Overview

Montu UK is seeking a Patient Engagement Co-ordinator to join their growing team. This full-time remote role focuses on guiding patients through healthcare processes, providing reassurance, and ensuring they feel supported at every stage. The position is central to shaping how Montu delivers care and builds trust with patients and clinicians.

Key Job Details

• Job Title: Patient Engagement Co-ordinator
• Company: Montu UK
• Location: Remote (United Kingdom)
• Salary: £29,500 per annum
• Contract Type: Permanent, Full-Time
• Work Location: Remote
• Application Method: Apply via Montu UK careers portal

About the Company

Montu UK is a leading digital health company specialising in cannabis-based medicines (CBPM). The organisation is committed to transforming lives by improving access to safe, effective treatments and delivering exceptional standards of care. Montu offers a dynamic and supportive environment where employees can grow professionally while making a meaningful impact on patients’ lives.

Role Overview

The Patient Engagement Co-ordinator will act as the first point of contact for patients, ensuring smooth onboarding, follow-up, and ongoing support. The role requires empathy, attention to detail, and the ability to manage patient queries while supporting clinical and technical teams.

Key Responsibilities

• Onboard new patients and guide them through clinic and pharmacy processes
• Conduct outreach to obtain patient feedback
• Follow up with patients to discuss outcomes and next steps
• Provide reassurance and clear information to patients with varying levels of technological proficiency
• Reschedule and coordinate appointments to optimise satisfaction
• Maintain accurate electronic health records
• Support clinical team with patient data collection and assessment criteria
• Liaise with product and tech support teams on technical issues
• Attend work-related meetings and maintain mandatory training
• Ensure compliance with company policies and SOPs

Required Skills and Experience

Essential

• Minimum 2 years of work experience
• Excellent communication and interpersonal skills
• Strong attention to detail
• High IT proficiency
• Ability to work under pressure and maintain professionalism
• Self-motivated and target-driven
• Understanding of regulated industries and compliance requirements

Desirable

• Experience in healthcare environments
• Sales experience
• Ability to manage high-pressure patient interactions with empathy

What We Offer

• £29,500 annual salary
• 25 days holiday (rising to 27 after one year, 30 after two years) + bank holidays
• 5% matched pension scheme
• Cycle-to-work scheme
• Opportunities for professional development and growth
• Supportive and dynamic work environment

Equal Opportunities

Montu UK is committed to diversity, equity, and inclusion. Applications are welcome from all backgrounds.

How to Apply

Click here to Submit your application via the Montu UK careers portal. Ensure your CV highlights your communication skills, IT proficiency, and experience in patient engagement or customer-facing roles.

Application Deadline

Not specified
Applications are reviewed on a rolling basis. Early applications are encouraged.