Customer Success Specialist

Telescope 2.0; Remote; GBP 30,000 - 40,000; Full time

Job summary

A leading AI platform company in the United Kingdom is looking for a Customer Success Specialist to support and optimize customer outreach campaigns. The role is fully remote and targets entry-level candidates. Applicants should possess strong communication skills and a willingness to learn AI tools. Competitive compensation with potential commission is offered.

Benefits

Competitive compensation + commission

Fully remote role

Direct impact on customer outcomes

Qualifications

• Comfortable learning AI quickly and explaining best practices
• Client-facing role requiring professional presence on video calls
• Bonus: Experience in customer success, SaaS, outbound, sales, or GTM tools

Responsibilities

• Onboard new users and run high-quality product demos
• Assist with messaging, prompting, and AI-driven workflows
• Troubleshoot issues and respond quickly with clear solutions
• Identify opportunities for account expansion and deeper adoption
• Ensure customers achieve strong, measurable outcomes

Skills

Excellent written and spoken English

Strong communication and customer-facing skills

Fast learner with AI tools

Organized, reliable, and proactive

Job description

Direct message the job poster from Telescope

CEO & Founder @ Telescope | The future of prospecting

Telescope is an AI platform used by thousands of companies to identify and reach their ideal customers.

Over the past four years, we’ve grown into a leading product in the AI sales space, helping teams automate prospecting and run highly targeted, personalized outreach at scale.

We’re backed by Sequoia Capital, Soma Capital, and Entrepreneur First (among others), and are continuing to expand our product and team as adoption accelerates.

🔭 The Role

As a Customer Success Specialist, you’ll become a Telescope expert and help customers build high-performing outbound campaigns. You’ll guide users through onboarding, run demos, support campaign setup, refine messaging, troubleshoot issues, and ensure they get maximum value from Telescope.

You don’t need to be a prompt-engineering or GTM expert — we’ll train you — but you should be comfortable learning AI quickly and explaining best practices clearly to customers.

This is a client-facing role: you must be comfortable on video calls, maintain a professional presence, and communicate clearly.

• Become a Telescope expert and support customers end-to-end
• Onboard new users and run high-quality product demos
• Help customers build and optimize outbound campaigns
• Assist with messaging, prompting, and AI-driven workflows
• Troubleshoot issues and respond quickly with clear solutions
• Identify opportunities for account expansion and deeper adoption
• Ensure customers achieve strong, measurable outcomes
• Excellent written and spoken English
• Confident, professional video-call presence
• Strong communication and customer-facing skills
• Fast learner, especially with AI tools and workflows
• Organized, reliable, and proactive
• Bonus: Experience in customer success, SaaS, outbound, sales, or GTM tools
• Competitive compensation + commission
• Fully remote role with real ownership
• Work with a modern AI GTM stack
• Direct impact on customer outcomes and product adoption
• Learn fast, grow fast, and work closely with the founding team

We work remotely in focused, low-bureaucracy teams with clear ownership. We value diverse backgrounds, perspectives, and experiences.

You’re encouraged to apply even if your experience doesn't precisely match the job description. At Telescope, we're always looking for extremely talented individuals. If you are crazy enough to think you can bring about a revolutionary change that benefits humankind, and want to do it by working intelligently, in a novel and creative way, with passion, and with integrity, we want to hear from you. Your talents and drive will stand out – and set you apart – especially if your career has taken some extraordinary twists and turns.

Seniority level

Entry level

Employment type

Full-time

Industries

Software Development