Jobs in Carlisle, United Kingdom

Senior Project Manager (Education)

Location: Remote
Salary: £50,000 - £60,000 per annum
Contract Type: Full‑time, Permanent

ICS.AI is the UK’s market leader in Artificial Intelligence (AI) solutions for the public sector, partnering with over 20 local authorities and an expanding number of Higher and Further Education institutions. As a Microsoft‑sell partner, we combine cutting‑edge AI with deep sector expertise to deliver impactful solutions across:

• AI Contact Centres – transforming student and staff support
• AI Staff Copilots – enhancing productivity across academic and professional services
• Education Copilots – enabling highly responsive student services, teaching support, and operational efficiency

With our head office in Basingstoke, delivery office in Leamington Spa, and satellite teams across the UK, we are at the forefront of AI‑driven transformation in the Education sector.

We are seeking an experienced Senior Project Manager to lead a portfolio of AI and digital transformation projects across universities and colleges. This high‑impact role will shape the future of AI within Education and demonstrate our capabilities in transforming student experience, service efficiency, and digital service delivery.

• Act as the primary point of contact for Education sector clients during project delivery
• Represent the company at Project Boards, Steering Groups, and governance forums
• Manage project teams and stakeholders across academic, IT, and professional services
• Deliver all elements of the PRINCE2 Agile project lifecycle
• Ensure project quality through test plans, governance reviews, and risk management
• Manage risks, issues, mitigations, and escalation paths
• Oversee project budgets, commercial changes, and financial tracking
• Produce core governance artefacts including PID, RAID logs, highlight reports, and change requests
• Lead discovery workshops, requirements sessions, and solution walkthroughs
• Coordinate resources across delivery, engineering, data, and product teams
• Support PMO continuous improvement activities
• Ensure effective change management and adoption planning for education stakeholders

• Minimum 5 years in a Project Management Office role
• PRINCE2 Foundation certification (PRINCE2 Practitioner and ITIL Foundation desirable)
• Strong understanding of PRINCE2 Agile SCRUM methodologies
• Experience implementing AI, software, SaaS, or digital transformation solutions
• Proven ability to manage multiple concurrent projects or workstreams
• Strong communication, stakeholder management, and organisational skills
• Experience in budget management, risk management, and governance
• Ability to translate technical concepts to academic and operational audiences
• Workshop facilitation and requirements gathering experience

• Flexible and remote working options
• Enhanced pension scheme (5% employer contribution)
• 25 days of holiday plus bank holidays
• £1,200 annual work‑from‑home allowance
• Private healthcare package (Vitality)

Applicants must have the legal right to work in the UK. We do not offer visa sponsorship for this role.

A full Role Profile is available upon request.