Jobs in Cardiff, United Kingdom
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Head of Virtual Channels & Digital CX
Job summary
A financial services provider is seeking a Senior Manager of Customer Services to lead their virtual Customer Service team in Bradford. This role involves driving exceptional customer interactions through innovation and digital solutions. The successful candidate will manage a team of over 200, ensure operational efficiency, and spearhead digital transformation efforts. Experience in large-scale customer service environments and expertise in digital strategies are essential for this role, which offers a range of flexible benefits and a supportive work culture.
Benefits
Qualifications
- Proven leadership experience in large-scale customer service environments managing teams of 200+.
- Expertise in digital transformation and channel strategy.
- Experience in the Financial Services industry.
Responsibilities
- Lead the virtual customer service team to ensure exceptional service.
- Drive digital transformation and omnichannel integration.
- Oversee day-to-day operations and maintain efficiency.
Skills
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.