Performance & Improvement Manager

Your Housing Group; Remote; GBP 55,000 - 58,000; Full time

Job summary

A leading social housing organization is seeking a Performance & Improvement Manager to join their Risk & Assurance team. The successful candidate will be responsible for leading performance reporting, defining KPIs, and driving continuous improvement within the organization. This home-based position offers a competitive salary of £55,000-58,000 annually, 25 days of annual leave, and a comprehensive benefits package, including a contributory pension and flexible working arrangements.

Benefits

Contributory pension scheme

Healthcare cash plan

Paid volunteering day

Discount scheme for various services

Qualifications

• Proven experience in performance reporting and continuous improvement principles.
• Experience of managing a team and fostering a high-performance culture.
• Ability to embed lessons learned and root-cause analysis into everyday practice.

Responsibilities

• Own the performance reporting framework by setting standards and defining KPIs.
• Lead improvement opportunities by bringing together performance data and insights.
• Prepare reports and lead deep dives to provide actionable insights.

Skills

Performance reporting

Continuous improvement principles

Problem-solving

Relationship building

Coaching

Education

Relevant Degree qualification

Tools

Lean methodologies

Six Sigma (Green Belt)

Job description

Vacancies Performance & Improvement Manager

Job Title: Performance & Improvement Manager

Contract: Permanent

Location: Homebased Northwest

Weekly Hours: 35

So… What is this role exactly?

This is an exciting opportunity for a Performance & Improvement Manager to join the Risk & Assurance team.

You’ll be joining a team that’s collaborative, curious, and committed to doing things better. So, if you’re passionate about making a real impact and driving meaningful change, you’ll feel right at home here.

We are looking for an experienced individual that values collaboration, is passionate about what they do and making a difference.

If you love turning business data into action and helping the organisation learn and evolve, this is the role for you.

What will my working week look like?

As you would expect, no two weeks are alike,however, this is a role that is highly deadline-driven, so your week will be shaped by key reporting cycles, improvement activities, and delivering insights that matter.

You’ll be reviewing performance, preparing reports, and leading on deep dives to triangulate a clear performance picture that senior leaders and the Board can act on.

You will be homebased, living within the Northwest, within a reasonable travelling distance of our Head Office in Warrington, to attend meetings and training courses when needed. Realistically, you will be required to visit our Head Office approximately once or twice a week.

What will I be responsible for doing?

First and foremost, you’ll own our performance reporting framework — setting clear standards, defining KPIs, and making sure the reporting is accurate, insightful, and decision-ready.

One of the great things about this roleis that it isn’t just about reporting numbers — it’s about leading and coordinating activities that come together to drive results, reduce risk, and embed a culture of continuous improvement

• You’ll lead lessons-learned reviews, deep dives, and benchmarking exercises to uncover what’s working and what needs to change. You’ll turn performance data into stories that drive action, embedding continuous improvement across the organisation.
• Because we’re a learning organisation, you’ll lead improvement opportunities by bringing together performance data, benchmarking, and business analysis and reviews — turning insight into action that helps us work smarter.

And what would make me stand out from the crowd?

To be a successful asaPerformance & Improvement Manager, here at YHG, you will have….

• Proven experience in performance reporting and continuous improvement principles with relevant Degree qualification.
• Experience of managing a team and fostering a high-performance culture
• Knows how to embed lessons learned and root-cause analysis into everyday practice.
• Brings experience with frameworks like Lean or Six Sigma (Green Belt is a bonus!).
• Loves solving problems, building relationships, and coaching others to succeed.

Ideally you will be:

• A highly personable and collaborative manager who inspires and develops a high-performing team, creating an environment where ideas are shared, and people thrive.
• Someone who can see the bigger picture while paying close attention to the details that matter.
• Someone who values learning and knows how to embed lessons learned and root-cause analysis into everyday practice to drive improvement.

Ready to make an impact? - If this sounds like the challenge you’re looking for and you want to help shape how we learn and grow, we’d love to hear from you

That all sounds great, what’s in it for me?

Inreturn we offer £55,000-58,000 for a 35-hour week, and 25 days annualleave (holidays also increase with time served) plus Bank Holidays,but our employee offering provides much more than justa competitive salary and holiday allowance.

On top of this, we’ll provide you with a great benefits package, including a contributory pension where we match whatever you choose to contribute (up to 8%), an advanced level Healthcare cash plan through Medicash, that doesn’t just provide dental and optician cashback but also health and wellbeing benefits (such as 24/7 GP Access, money back from prescriptions and alternative therapy treatments), a paid volunteering day, and an amazing discount scheme that gives you access to half price cinema tickets, subsidised gym memberships and a huge range of discounts with some of the biggest high street and online names.

At #TeamYHG we measure performance on outputs and quality, not hours and minutes. We offer a flexible, homeworking culture where you’re trusted to get the job done. If you need time for an appointment, the school run or an exercise class, if it fits with business needs, we’re open to what works for you too. And when you need to collaborate with your team, you can visit Youggle House – our purpose-built collaboration, wellbeing, and social space in Birchwood, Warrington.

And who are Your Housing Group?

Your Housing Group is a registered social landlord helping people at every stage of life to live in quality homes they can afford.

As one of the North’s sector-leading landlords, we are proud to play our role in tackling the UK's housing crisis by continually reinvesting in our 29,000 properties and tailoring our services to meet the diverse needs of our customers. We also build over 1,000 new homes each year.

We’re an employer of choice, over 88% of colleagues here recommend us as a 'great place to work’.

Closing Date: 9th January 2026

We review applications as they’re received and reserve the right to close this advert early; if you’re interested, please apply ASAP to avoid disappointment.

Your Housing Group values diversity and encourages applications from all communities. Your Housing Group operates a Guaranteed Interview Scheme for any applicants who declare they have a disability, if these applicants meet the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Your Housing Group welcomes applications from our customers, however, access to confidential information and probity will be explored to determine whether there is a potential conflict of interest or security issue present which may prevent the Group from being able to proceed with the application. YHG2