Jobs in Cardiff, United Kingdom
Legal Receptionist/Administrative Assistant
PA2 Assist
Senior Brand & Marketing Designer London
Elsewhen Ltd
Enterprise Sales Executive - Education Sector Sales Newcastle, North East of England
No Isolation AS
Enterprise Education Tech Sales Lead (Remote, NE)
No Isolation AS
Discover more opportunities than anywhere else. Find more jobs nowSpecialist Rehabilitation Case Manager (Brain or Spinal Injuries)
Health & Case Management Ltd
Web Design for Accountants: Transform Accountancy Firms with Stunning Websites
The WOW Adventure Ltd
Connect with headhunters to apply for similar jobsPaid Medical Surveys - MDforLives
Modern MedEd LLC
Flexible Medical Surveys for Clinicians — Earn Rewards
Modern MedEd LLC
HGV C+E Driver Holiday Relief
Evans Transport Limited
Executive Assistant and Operations Support Specialist (Remote)
Ghana Pose
Remote EPQ Tutor for Humanities & Social Sciences
Oxford Online School
Remote EPQ Tutor for Humanities & Social Sciences
Oxford Online School
Policy Advocate for Global Poverty (Remote, Part-Time)
Borgen Project
DACH Anaplan Consultants
Bedford Consultancy Services Ltd
Senior Full Stack Engineer, AI Platform & Agents
Wolters Kluwer
Field Service Engineer - Inner London (N/NW/W/E)
BDR Thermea Group
Legal Receptionist & Administrative Assistant
Job summary
A leading support services provider is seeking an experienced Intake Specialist to excel in phone interactions with potential clients. This full-time remote role requires strong communication skills, empathy, and the ability to gather essential information efficiently. You will conduct client interviews, document their information, and work with legal staff to ensure smooth case management. Competitive pay and benefits, including 401(k) matching, health insurance, and paid training, are offered.
Benefits
Qualifications
- At least 2 years of call center or legal intake experience.
- Ability to make callers feel comfortable and supported during interactions.
- Skill in conveying confidence and professionalism on every call.
Responsibilities
- Conduct initial client interviews to gather essential information.
- Use empathy and compassion to put callers at ease.
- Document and organize client information in a timely manner.
Skills
We’re looking for an experienced and dynamic Intake Specialist who excels in phone interactions. As the first point of contact for potential clients, you’ll use your strong phone skills to connect with people, gather essential information, and ensure they feel supported throughout the process. If you excel in phone communication and are passionate about helping others, this position is for you.
- Conduct initial client interviews to gather essential information and assess needs.
- Use empathy and compassion to put callers at ease, ensuring they feel heard and supported.
- Build rapport with potential new clients quickly and effectively.
- Control the pace and direction of calls, guiding conversations to gather essential information efficiently.
- Convey confidence and professionalism on every call, maintaining a reassuring tone.
- Maintain consistency by treating every client with care and compassion, regardless of call volume or timing.
- Document and organize client information in an accurate and timely manner.
- Collaborate with legal staff to ensure smooth case management.
- Continuously improve knowledge of different case types and medical conditions, particularly related to asbestos exposure, to better assist clients.
- Empathy and Compassion: Ability to make callers feel comfortable and supported during interactions.
- Experience: At least 2 years of call center or legal intake experience
- Confidence on the Phone: Convey confidence and professionalism on every call, maintaining a calm and reassuring tone.
- Consistency: Treat every call with the same level of care and attentiveness.
- Rapport Building: Ability to quickly and effectively build trust with new clients.
- Call Control: Skill in directing conversations and gathering information efficiently.
- Enthusiasm: A genuine passion for helping others and making a positive difference.
- Learning: A willingness to learn about various case types and medical conditions related to asbestos exposure.
- Remote Position: We provide all necessary equipment.
- 401(k) with 100% Matching: Secure your future with our competitive benefits.
- Health Insurance: Comprehensive coverage for you and your family.
- Competitive Pay: Earn a rewarding salary with the potential for paid overtime.
- Paid Training: Continuous learning and development.
- PTO – Paid Time Off: Enjoy work-life balance with paid time off and paid holidays.
- Great Work Environment: Be part of a supportive and dynamic team.
- Opportunities for Advancement: Grow your career with us.
Job Type: Full-time
Pay: $40,000.00 – $50,000.00 per year
Work Location: Remote
Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.