Legal Receptionist/Administrative Assistant

PA2 Assist; Remote; GBP 30,000 - 39,000; Full time

Job summary

A leading support services provider is seeking an experienced Intake Specialist to excel in phone interactions with potential clients. This full-time remote role requires strong communication skills, empathy, and the ability to gather essential information efficiently. You will conduct client interviews, document their information, and work with legal staff to ensure smooth case management. Competitive pay and benefits, including 401(k) matching, health insurance, and paid training, are offered.

Benefits

401(k) with 100% Matching

Health Insurance

Competitive Pay

Paid Training

PTO – Paid Time Off

Great Work Environment

Opportunities for Advancement

Qualifications

• At least 2 years of call center or legal intake experience.
• Ability to make callers feel comfortable and supported during interactions.
• Skill in conveying confidence and professionalism on every call.

Responsibilities

• Conduct initial client interviews to gather essential information.
• Use empathy and compassion to put callers at ease.
• Document and organize client information in a timely manner.

Skills

Empathy and Compassion

Experience

Confidence on the Phone

Consistency

Rapport Building

Call Control

Enthusiasm

Learning

Job description

Overview

We’re looking for an experienced and dynamic Intake Specialist who excels in phone interactions. As the first point of contact for potential clients, you’ll use your strong phone skills to connect with people, gather essential information, and ensure they feel supported throughout the process. If you excel in phone communication and are passionate about helping others, this position is for you.

Duties

• Conduct initial client interviews to gather essential information and assess needs.


• Use empathy and compassion to put callers at ease, ensuring they feel heard and supported.


• Build rapport with potential new clients quickly and effectively.


• Control the pace and direction of calls, guiding conversations to gather essential information efficiently.


• Convey confidence and professionalism on every call, maintaining a reassuring tone.


• Maintain consistency by treating every client with care and compassion, regardless of call volume or timing.


• Document and organize client information in an accurate and timely manner.


• Collaborate with legal staff to ensure smooth case management.


• Continuously improve knowledge of different case types and medical conditions, particularly related to asbestos exposure, to better assist clients.

Qualifications

• Empathy and Compassion: Ability to make callers feel comfortable and supported during interactions.


• Experience: At least 2 years of call center or legal intake experience


• Confidence on the Phone: Convey confidence and professionalism on every call, maintaining a calm and reassuring tone.


• Consistency: Treat every call with the same level of care and attentiveness.


• Rapport Building: Ability to quickly and effectively build trust with new clients.


• Call Control: Skill in directing conversations and gathering information efficiently.


• Enthusiasm: A genuine passion for helping others and making a positive difference.


• Learning: A willingness to learn about various case types and medical conditions related to asbestos exposure.

Benefits

• Remote Position: We provide all necessary equipment.


• 401(k) with 100% Matching: Secure your future with our competitive benefits.


• Health Insurance: Comprehensive coverage for you and your family.


• Competitive Pay: Earn a rewarding salary with the potential for paid overtime.


• Paid Training: Continuous learning and development.


• PTO – Paid Time Off: Enjoy work-life balance with paid time off and paid holidays.


• Great Work Environment: Be part of a supportive and dynamic team.


• Opportunities for Advancement: Grow your career with us.

Job Type: Full-time

Pay: $40,000.00 – $50,000.00 per year

Location

Work Location: Remote

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!