Jobs at Serco in United Kingdom

Location: Hybrid (Home, Hook or London office)

Business Unit: Data, Digital & Technology (DDaT)

Type: Permanent | Full-time

Salary: Competitive Salary + Benefits

Shape the future of digital public services

At Serco, we’re transforming the way governments serve their citizens – designing intelligent, data-driven, and AI-enabled solutions that improve lives, strengthen communities, and deliver real public value.

You’ll bring together innovation, architecture, and commercial strategy to create solutions that are both visionary and viable.

From opportunity shaping through to bid submission, you’ll ensure every proposal:

• Embeds cutting‑edge digital and AI capabilities to deliver better outcomes for citizens.
• Demonstrates a strong awareness of how emerging technologies are reshaping service delivery across domains.
• Aligns with government digital and data strategies.
• Reflects Serco’s design ethos – innovative, ethical, sustainable, and secure.
• Is fully aligned with delivery capability and commercial viability.

You’ll collaborate with leading‑edge ecosystem partners – including global cloud providers, AI innovators, and cyber specialists – bringing the best of digital technology together to enable governments to modernise, connect, and transform.

• Engage and influence senior stakeholders at CXO and Director level within client organisations.
• Lead opportunity shaping and solution design for strategic public sector bids and transformation programmes.
• Play a critical role shaping the market and influencing opportunities.
• Drive user‑centric problem‑solving designs with end‑user productivity and operational efficiency at the core.
• Integrate cloud, data, automation, and AI to deliver measurable improvements in service performance, citizen experience, and efficiency.
• Partner with delivery leaders within Serco to ensure architectural integrity, deliverability, and governance from design through mobilisation.
• Drive collaboration with strategic technology partners (AWS, Microsoft, Google, ServiceNow, and others) to bring the best of digital innovation to the public sector.
• Promote responsible and ethical AI, ensuring transparency, inclusion, and accountability in every solution.

• Proven experience leading digital, data, or AI solution architectures for major public sector or complex transformation programmes.
• Strong understanding of government digital, data, and AI strategies (e.g. GDS, CDDO, NHS, MoD, or international equivalents).
• Ability to engage confidently at executive level, shaping opportunities alongside senior client and internal stakeholders.
• Deep technical curiosity and creativity – you see technology as a means to improve society, not just systems.
• Commercial awareness and delivery insight – you balance innovation with practicality and value.

What We Offer

• Company car / £4200 cash alternative
• Bonus scheme of 10% on target and 20% exceeding targets
• Pension – 6%
• Employee Assistance Programme
• Chance to contribute to innovation in the public services
• A company passionate about diversity and inclusion

Apply now and help us build the digital public services of tomorrow.

Serco is committed to diversity, inclusion, and fair access to employment. We welcome applications from all backgrounds and will make reasonable adjustments throughout the recruitment process.

At Serco, we deliver essential public services around the world in areas including defence, transport, justice, immigration, healthcare, and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). These networks are led by colleagues who are passionate about diversity, inclusion and belonging.